Operations Manager

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The  Operations Manager, FIU is responsible for managing the daily activity of field investigators and will act as a liaison between investigators and insurance claims staff. Utilizing a combination of designated investigative tools and an understanding of field operations, the individual is expected to review new cases, determine action plan, and oversee the investigative and reporting process to include editing and quality control.

Responsibilities:

• Performing intensive review of newly assigned cases and formulates a strategy for field investigations

• Selecting and scheduling appropriate investigators based on investigative requirements and logistics

• Communicating with Digital Intelligence Unit (DIU) to appropriately interpret desktop findings necessary for quality field results

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 

• An undergraduate degree from an accredited institution of higher learning preferred

• Minimum of five years’ experience in field investigations and/or management

• Experience in claims processing preferred

• Experience in working with multiple departments within the investigative field; or an equivalent combination of education, training, and experience

Knowledge, Skills & Abilities: 

• Strong analytical and research skills.

• Familiar with the standard tools and techniques used for field investigations.

• Creative thinking is key, and the individual must be able to solve complex problems.

• Excellent oral and written communication skills.

• Ability to support heavy workload volume and meet deadlines and critical regulatory guidelines.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.