Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Sales Support teams ensure clients are taken care of at every step in the home-buying and selling process.
As a Temporary Transaction Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator and anticipate their needs by staying a step ahead so they can do what they do best and help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.
The Role
You'll take the lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.
With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times and proactive follow-up.
Coordinate property access for inspectors, appraisers, and other vendors.
Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.
You’ll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.
Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.
Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
Ensure all contractual deadlines are met; alert all parties when a deadline is at risk; and proactively mitigate that risk when within your control to facilitate an on-time closing.
Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
Who you are:
A real estate license is required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent
One year of real estate experience, extensive contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is required.
One year of customer service experience is required.
Excellent attention to detail, organizational and interpersonal skills.
Clear and concise verbal and written communication.
Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
Experience using email and phone to communicate with clients and other parties required.
Calm demeanor when resolving issues and communicating with agents and clients.
Experience juggling multiple priorities in a fast-paced environment.
Strong sense of accountability for the agent and client experience.
You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.
Schedule:
Monday–Friday, 8:00am - 5:00pm.
This position is temporary/seasonal. We anticipate the temporary services will be needed for approximately 6 months, however, there is no predetermined or guaranteed length of employment.
This is a fully remote position that may be performed from an approved remote work location within the United States. However, you may still be required to travel to team or work events as requested by your manager and must comply with Redfin's remote work policy. This typically does not exceed more than one required day per month, but it is at the manager's discretion.
A competitive hourly wage.
REALTOR association (where applicable), MLS dues, and state license fees reimbursed.
The opportunity to be part of a dynamic, supportive team in the fast-evolving real estate industry.
Comprehensive training and support to ensure you are well-equipped to succeed in your role.
The compensation information below is provided in compliance with all applicable disclosure requirements.
Base Pay Range: $22.80 - 35.50. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Compensation may also include bonuses and equity.
We also offer sick leave (accrued at 1 hour for every 30 hours worked), as well as medical, dental, and vision insurance benefits.
Redfin is an equal-opportunity employer committed to hiring a diverse workforce. A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the only way for a business to thrive over the long haul.
To make sure we hire the most qualified people, we’ve designed a multi-step selection process that may include interviews, a homework assignment, and a reference check. We’re excited to get to know you and hope you’re ready to give this opportunity everything you’ve got!
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