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Collections Support Analyst (Accounts Receivable)

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

High school diploma required, 1-3 years in collections or finance, Understanding of accounting principles, Proficient in Microsoft Office Suite.

Key responsabilities:

Monitor and manage accounts receivable
Communicate with customers to facilitate payments

DOXA Talent

501 - 1000 Employees

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Job description

Role Summary

Our client is seeking a detail-oriented and highly organized Collection Support Analyst to join their team. In this role, you will assist in managing outstanding accounts, facilitating the collection process, maintaining accurate financial records, and applying payments. You will work closely with both internal teams and customers to ensure timely payment processing, resolve disputes, and provide exceptional customer service while minimizing delinquencies.

WORK SCHEDULE: 9:00 AM – 6:00 PM Central Standard Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

Monitor and manage accounts receivable, track overdue payments, and support the collections team in reaching out to clients
Communicate effectively with customers via phone, email, or written correspondence to facilitate payments, answer queries, and resolve payment disputes
Perform the following data entry and reporting tasks:

Maintain accurate records of payment statuses, customer interactions, and account updates within the company’s financial systems
Generate reports on collections activity, account aging, and outstanding balances

Assist in the processing of payments and adjustments, ensuring that transactions are correctly recorded in the system
Collaborate with customers and internal teams to resolve billing issues or discrepancies, ensuring a smooth resolution while maintaining positive customer relationships
Help develop and implement effective collection strategies to improve cash flow and reduce delinquency rates
Handle documentation and compliance by ensuring that all communication with customers complies with legal requirements, company policies, and industry best practices
Utilize collection software and other tools to track account statuses, update customer data, and ensure seamless integration with the broader financial systems
Work closely with team members, managers, and other departments (e.g., finance, collections) to meet departmental goals and provide the necessary support for collections activities

Qualifications

At least a high school diploma holder
Experience in Finance or Accounting preferred
1-3 years of experience in collections, accounts receivable, or finance-related roles
Previous experience in customer service or administrative support is a plus
Strong understanding of accounting principles and collections processes
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Experience with Microsoft GP a plus.
Excellent communication skills
Ability to manage multiple accounts simultaneously and prioritize effectively
Strong attention to detail and problem-solving ability
Ability to work independently and as part of a team
Professional, courteous, and customer-focused demeanor