Customer Success Manager

Amplify is a leading technology company with award-winning SaaS products iFax (ifaxapp.com) and Fill (fillhq.com) serving the US healthcare market. Our iFax platform was recently awarded the #1 highest-rated online fax service, by G2.com!

Job Summary

The Customer Success Manager (CSM) role is integral to our mission in the Healthtech SaaS space. You’ll be the cornerstone of ensuring customer satisfaction and loyalty, providing exceptional technical support, and facilitating the onboarding process. This role is key to adapting solutions to various customer business needs and requires a diligent, proactive approach to customer engagement.

Key Responsibilities

• Customer Relationship Development: Cultivate enduring customer relationships to boost loyalty and ensure ongoing satisfaction with our products.
• Feedback Integration and Service Enhancement: Gather, analyze, and integrate customer feedback to refine our customer service strategies and policies.
• Product Expertise and Onboarding: Deeply understand our products to provide comprehensive technical support and effectively guide new customers through the onboarding process.
• Operational Collaboration: Collaborate with cross-functional teams to deliver seamless service and uphold our standard of customer success.
  
  

Qualifications

• Native US Fluency with strong written and verbal communication skills.
• 2+ years in a customer success role for a B2B SaaS business.
• Demonstrated experience with customer support and account growth.
• Proficiency in customer success platforms, notably Zendesk and Hubspot.
• Available and ready to work during core US business hours.
  
  

Preferred

• Prior exposure to the health-tech sector.
• Comfortable in a startup environment.
  
  

Benefits

• Work-life harmony with flexible work hours, anchored around US business operations.
• Freedom to work remotely, supporting a healthy balance between professional and personal life.
• A positive, collaborative culture promoting development and learning.
  
  

WHY JOIN US?

At Amplify, you’ll be part of an organization that is not just thinking about the future of work but is actively shaping it. We offer a competitive salary, and a remote work environment designed to support your well-being and professional growth.