Match score not available

Portuguese Speaking Customer Support Specialist

Remote:

Full Remote

Work from:

Poland

Offer summary

Qualifications:

Native or proficiency in Portuguese, Strong knowledge of MS Office, Experience in customer service is an advantage, Knowledge of financial markets preferred.

Key responsabilities:

Provide excellent customer service
Resolve customer issues timely

XTB online trading Financial Services https://www.xtb.com

1001 - 5000 Employees

See all jobs

Job description

XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Portuguese Speaking Customer Service Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.

providing excellent customer service (supporting Portuguese clients)
building up positive relationships with customers
resolving issues in a timely manner and ensure high levels of customer satisfaction
providing explanations in relation to customer complaints (both written and by phone)
monitoring of the situation on financial markets
working with the CRM system (verification and completing clients data)
cooperating with external XTB branches and internal departments
Portuguese language - native or proficiency level required
responsibility and ability to multitask, prioritize and close tasks quickly
strong communication, interpersonal and negotiation skills
responsibility and ability to multitask, prioritize and close tasks quickly
good knowledge of MS Office
Additional (would be an advantage):
previous experience in a customer service role
knowledge of financial markets and XTB’s core business
full-time employment agreement
great learning opportunity in cooperation with multinational units of the company
work in an internationally known company with a well-recognized brand
all the required tools and training required to be successful
possibility of developing inside the company’s structurers

INFORMATION ON THE PROCESSING OF PERSONAL DATA OF CANDIDATES FOR WORK AT XTB S.A.

The data controller is XTB S.A. with headquarters at ul. Prosta 67, 00-838 Warsaw. Data is collected for current and future recruitment purposes. Providing data within the scope specified in the provisions of the Act of June 26, 1974, Labor Code (Journal of Laws of 1998, No. 21, item 94, as amended) and implementing acts is mandatory. Providing additional personal data is voluntary and based on consent.

XTB S.A. applies the principle of equal opportunities and verifies all applications submitted by people with qualifications appropriate to the offer, regardless of race, gender, degree of disability, religion/beliefs, sexual orientation or age.