Customer Service Representative

Job Description

Join our team and deliver exceptional customer experiences as a Customer Service Representative. In this role, you’ll ensure a world-class experience for our direct consumers and Warranty RMA services by handling inquiries with professionalism, meeting product delivery and return expectations, and championing Corsair’s commitment to quality.

Responsibilities And Expectations

• Serve as the first point of contact for consumer inquiries via Zendesk CRM.
• Demonstrate customer-focused communication skills and professionalism across all levels of the organization.
• Build and maintain strong relationships that reflect Corsair’s core values.
• Seek opportunities to enhance and improve the customer experience continuously.
• Clearly communicate and execute Corsair’s Limited Warranty Policy.
  
  

Qualifications

• Education: BA/BS preferred, or a combination of education and work experience.
• Language Skills: Fluent in English; bilingual capabilities are a plus.
• Experience:
• Prior experience in a multichannel customer service role (phone, email, CRM, live chat) preferred.
• Familiarity with Oracle, Shopify, Zendesk, and all Microsoft Tools.
• Professional Skills:
• Strong written and verbal communication skills with excellent grammar and attention to detail.
• Ability to type at least 60 words per minute (WPM) with a professional level of keyboard accuracy.
• Proficient in time management and prioritization, with the ability to meet deadlines under pressure.
  

Attributes

• Empathetic and skilled at understanding customer concerns.
• Calm under pressure and capable of de-escalating tense situations with professionalism and tact.
• Enthusiastic, dependable, and customer-oriented mindset.
• High attention to detail and accuracy in processing orders.
  
  

Additional Information

• Schedule: Weekends required; some holidays may be required.
  
  

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we’d love to hear from you!

About Us

CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality.

The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.

Benefits

• Comprehensive medical, dental, and vision benefits
• Bonus
• 401K Plan
• Tuition Assistance
• Employee Discount Purchase Program
• Paid Parental Leave
• Employee Stock Purchase Program
• Generous paid time off and holidays
• Pet Insurance