Senior Product Designer, Pro Products

ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.

We are looking for a talented Senior Product Designer that enjoys solving complex problems with data-informed solutions. This person will be a core member of our growing design team in helping to create a best-in-class Enterprise SaaS product with desktop, tablet and mobile touchpoints.

Reporting to the Manager, Product Design, the Senior Product Designer possesses a balanced toolkit of research, interaction design, and prototyping capabilities. As a Senior Product Designer, you are capable of performing discovery research with users, creating journey maps and task flows, and developing prototypes to test your concepts and designs. You’re also adept at being excellent collaborative partners with our friends in Product, Engineering and QA. 

This is an opportunity to join one of LA’s fastest growing companies and have your thumbprint on the product that is actively disrupting the Home Services industry.

What You'll Do:

• Design experiences that are engaging, efficient, intuitive and solve real problems

• Collaborate and solution closely with stakeholders, product managers, designers, and developers to ship an extraordinary end-to-end user experience

• Participate in user research and usability studies

• Prototype flows, concepts, and interactions

• Develop deep expertise in your product’s problem area

• Work closely with our design system team and developers to ensure the successful technical implementation of your work

• Champion the tenets of good product design and leverage partnerships with others to build awareness throughout the organization

• Interact with users to develop a solid understanding of their workflows, environments, needs and pain-points

• Represent our users in product strategy and roadmap discussions

• Mentor designers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team

• Understand the users deeply across different segments through research, user insights and lead product design to drive measurable

What You’ll Need:

• Experience designing modern SaaS/Enterprise products

• A strong design portfolio that demonstrates your process, reasoning, and outcomes

• You love collaborating but are also able to take ownership of entire projects

• Excellent ability to develop and sustain relationships across teams and functions

• Aptitude for providing design feedback and a genuine desire to help less experienced designers improve their skill sets

• You thrive in a highly iterative process that involves listening, adapting, moving fast, talking with users, incorporating feedback, and constantly collaborating