Service Line Manager

Who You Are

Are you devoted, compassionate, and enjoy being on the front lines in healthcare, changing the lives of your Spanish and English speaking patients? Do you aim to provide the same level of care and commitment to your patients that you would to your own family member, never sacrificing quality over quantity? Are you passionate about getting to the root cause of a patient’s conditions and ensuring the highest possible quality of life for those in your care?

If you answered yes, we should talk.

Who We Are

We are devoted to purpose and inspired by innovation. We embrace our communities and lead with kindness and compassion. Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.

Role Overview:

The Service Line Manager provide excellent internal and external customer service to include commitment to service level, quality, and productivity while maintaining company policies and procedures. This role requires a high level of attention to detail and ability to identify issues and develop solutions in real time. The Service Line Manager is able to juggle multiple projects and navigate shifting with priorities with ease.

Role Responsibilities

• Partner with senior leadership to develop and integrate strategic direction and vision for service that is in line with the corporate vision
• Develop short and long-range plans in conjunction with corporate leadership that oversees service line operations, personnel, financial performance and growth
• Review monthly financial statements and provides explanation of variances as well as action plans to correct them as needed
• Develop, implement, communicate and monitors quality benchmarks/initiatives
• Assess ongoing performance of associates, provides coaching and counseling and recommends training
• Conducts team and individual meetings on a regular basis to communicate best practices, overall concerns, goal attainment etc.
• Keep up-to-date on industry changes and communicates implications as appropriate and assists in developing strategies to leverage opportunities created by industry changes.

Role Requirements

• 3+ years Sr. Level Management experience, preferably in a healthcare setting or health care supplier setting
• Demonstrated leadership abilities in a team environment with a proven record of positive contributions to the work of the team/project
• High degree of integrity, discretion, professionalism, and accountability to achieve quality results
• Good teammate with a customer-first focus and “can do with a great attitude” mentality
• Demonstrated operations and organization skills implementing and driving best practices in multi-office, cross functional organizations
• Strong organization and analytical skills
• Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives
• Successful track record of working and influencing matrixed organizations.
• Strong written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiences
• Ability to seamlessly navigate and juggle competing priorities and evolving deadlines
• Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus.
• Experience managing distributed teams
• Bachelor’s degree or equivalent; Master’s degree preferred

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company’s plan.

Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is bonus eligible in accordance with the terms of the Company’s plan.