Job Description
Job Summary
Implementation Specialists are responsible for executing solution and application implementations for existing and new customers. They focus on and are typically assigned to implementations of one or more smaller solution(s) from lower complexity software and/or smaller customers. Their projects include new conversions and mergers that are positioned with relatively low intensity. Implementation Specialists provide training and support to newly converted customers to successfully onboard them to CSI.
Key Responsibilities
- Effectively communicates and interacts with the customer.
- Introduces customers to their CSI solution(s).
- Defines implementation requirements and ensures alignment with each customer’s functional expectations.
- Stays informed about all relevant products and enhancements to ensure knowledge for successful training and conversion.
- Performs other duties as assigned.
Transition specific tasks
- Prepares and delivers solution training to end users.
- Provides initial go-live, hyper-care, support; prepares and executes the transition plan for on- gong customer support.
- Supports post-implementation issue resolution and training, as necessary.
Primary Results Accountable For Achieving
- Customer is properly trained for use of the systems.
- Customer is effectively supported during the project transition period.
- All parts of the implementation process are successful, and the customer is satisfied.
Job Requirements
- Education or job knowledge equivalent to college or university undergraduate education.
- The minimum amount of relevant work experience required to successfully perform the job is at least two (2) years. A background in bank loan operations, loan processing, or lending is preferred.
- Communication skills – demonstrated verbal and written communication skills
- Persuasion skills – ability to influence with diplomacy and tact
- Reasoning skills
- Computer skills – MS-Office suite of products and general technical aptitude
- Leadership skills
- Administrative skills
- Analytical skills
- Networking skills
- Organization and time management skills
Work Environment
Travel: Some travel required (30-50%).
Physical Demands: The employee is regularly required to sit, talk, and hear, and use hands to finger, handle or feel. This position requires the ability to occasionally lift or move up to 10 pounds. This position requires close vision (clear vision at 20 inches or less) and the basic need to look at a computer screen 8 hours a day.
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
