Director of Partner Success (US Remote)

About IntelePeer.ai

IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.

What We Are Looking For

We are seeking a Director of Partner Success to lead the development and execution of enablement programs focused on implementation readiness for IntelePeer’s solutions. This role is critical to scaling our partner ecosystem’s technical capabilities and ensuring partners are equipped to deliver customer success.

You will collaborate cross-functionally to develop hands-on technical content, workshops, and enablement strategies that accelerate adoption, readiness, and practice development for our partners.

Key Responsibilities

• Technical Enablement Strategy & Delivery
• Design, deliver, and maintain repeatable technical enablement programs, including hands-on workshops, exercises, and certification paths, to prepare partners for implementation success.
• Lead the creation of enablement content that aligns with customer use cases, best practices, and delivery excellence.
• Partner with Product teams to build readiness for New Product Introductions (NPI) and critical product updates.
• Partner Ecosystem Growth
• Equip partners to grow their technical expertise and depth by hosting workshops, webinars, and hands-on configuration sessions.
• Develop programs to accelerate certifications, deepen product knowledge, and ensure implementation readiness.
• Serve as a key advisor to partners to drive practice proficiency and project success.
• Cross-Functional Collaboration
• Work closely with Product Management, Marketing, Customer Success, and Sales teams to align enablement programs with business priorities.
• Support the launch of new features and product roadmaps by creating tailored content and training materials.
• Facilitate Partner Advisory Board sessions to gather feedback, showcase innovations, and align partner capabilities.
• Performance Tracking & Continuous Improvement
• Define success metrics for enablement programs and provide regular updates to leadership on adoption, engagement, and outcomes.
• Maintain dashboards and tools to measure program impact and ROI.
• Iterate on enablement strategies based on partner feedback and performance.
• Community Engagement
• Foster collaboration and knowledge sharing within the partner ecosystem via user groups, events, and digital communities.
• Highlight key use cases, best practices, and success stories to drive partner engagement and growth.
  
  

Required Skills & Experience

• Technical Product Experience:
• Experience with cloud solutions, intelligent communication platforms, or comparable SaaS technologies.
• Intelligent Virtual Assistants
• Conversational AI
• Outbound Dialing
• Technical Expertise
• Generative AI
• Automatic Speech Recognition
• Text to Speech – Speech to Text
• API Integrations
• Enablement & Delivery:
• 5+ years of experience in technical enablement, partner success, or a technical customer-facing role.
• Proven ability to create and deliver hands-on technical enablement programs for regional or global partners.
• Project Leadership:
• Strong organizational and project management skills with the ability to balance priorities in a fast-paced, evolving environment.
• Demonstrated ability to lead enablement strategy development and execution.
• Communication & Collaboration:
• Excellent presentation, facilitation, and communication skills with the ability to influence both technical and business audiences.
• Experience collaborating with cross-functional teams to align enablement initiatives with product and business strategies.
  
  

Why You'll Love It Here

• Unlimited Vacation for exempt employees
• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401K Retirement Plan
• Stock Options
• Company-paid life insurance
• Health & Flexible Savings Accounts
• Cell phone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and or Fort Lauderdale)
• Fun events (virtual and in-person)
  
  

Applicants must be authorized to work for any employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

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