Major Duties
Classification: Exempt / Non-Bargaining
Position may be located remote.
Consolidated Communications is rapidly deploying world-class fiber internet service across a 20-plus state service area. From our first connection over 125 years ago, Consolidated has been dedicated to turning technology into solutions, connecting people, and enriching how they work and live. You will be a part of this exciting time in our company's history and the regions we serve.
Our team of 3,200 is dedicated to doing more for our customers. We are dedicated to listening to our customers and consistently meeting expectations with forethought and flexibility while delivering reliable service and exceptional customer service.
As a product analyst, you will work to ensure profitability for customer accounts by analyzing costs, determining steps to fix negative margins, and tracking the progress of accounts. You will work collaboratively with access management, product management team, delivery, sales, support and other cross-functional team members to drive decisions and actions to address customer profitability. The ideal candidate will be organized with a driven personality and a can-do attitude.
Responsibilities
- Gathers and analyzes customer data to identify profitability then creates actionable plans to address margins
- Works with internal teams to gather information, attain approvals, educate, etc.
- Serves as a trusted advisor to support the sales teams, collaborating on product, pricing and messaging
- Drives and tracks activities for accounts to address profitability
- Generates reports and dashboards to communicate findings and results to stakeholders
- Identifies and makes recommendations for process improvements then drives implementation
Qualifications
- Bachelor's degree preferred or equivalent experience with at least 5 years' telecommunications experience with general knowledge of telecom products and margin analysis is required.
- Proven performance with a minimum of 2 years of experience working in sales, customer service, finance, accounting or an environment dealing with efforts to analyze customer profitability is preferred.
- Must be able to work in Microsoft Excel at an intermediate level, multitask and work in a fast-paced work environment.
- Strong analytical skills and excellent project management skills. Demonstrated ability to lead cross-functional teams, drive collaboration, and make business decisions based on a variety of complex data points.
- Excellent communication skills, with the ability to convey complex ideas in a clear, concise manner to both technical and non-technical audiences
Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:
- 401(k) matching
- Medical, Rx, Dental and Vision insurance
- Disability insurance
- Flexible spending account
- Health savings account
- Life insurance
- Tuition reimbursement
- Paid vacation and personal days
- Paid holidays
- Employee Assistance Program
- Annual bonus program to eligible employee's based upon organization performance
Salary
Pay range (commensurate with skills and experience): $46,198 – $70,023
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
