IT Specialist

Summary

This position is located in the Enterprise Command Operations (ECO), End User Services (EUS), Office of Information and Technology (OIT) serving as an IT Specialist responsible for the full range of duties within their assigned roles in the Enterprise Command Center to provide event management services for addressing IT operational events in order to maintain the interoperability of production systems and services.

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Duties

DIRECT HIRE AUTHORITY: This position is being filled using Direct Hire Authority 5 CFR 337.201 (DA-002) for this occupation.

The Major Duties of the IT Specialist are, but are not limited to:

• Serves as a team lead or team member on ad hoc and/or standing work groups in a virtual environment accountable to the division chief.
• Creates and maintains documentation on networks, systems, applications and databases to include historical and trending information.
• Develops and manages customer service performance requirements. Works with customers to test applications to assure software and systems quality and functionality.
• Participates in networks, systems, applications and databases designs to ensure implementation of appropriate monitoring systems.
• Assesses security events to determine impact and implements corrective actions.
• Performs other information technology related duties and responsibilities as assigned.
• Provides IT technical support related to the implementation of enterprise OIT policies and procedures. Develops customer support policies, procedures and standards.
• Documents systems administration standard operating procedures. Researches, evaluates and provides feedback on problematic trends and patterns in customer support requirements.
• Maintains problem tracking and resolution databases.
• Participates in the planning, execution, operation and maintenance of IT systems and infrastructures to insure systems can be properly monitored. Consults with customers to identify any specify requirements and/or actions required for various events.
• Monitoring of events to identify Incidents and provide to the appropriate support organization.
• Participates in the restoration processes (Critical, High-Level Incident) for service outages, bringing information available from monitoring tools.
• Contributes monitoring timeline/event information for Problem Management, for inclusion in any Post Incident Review (PIR).
• Monitoring of all scheduled/unscheduled maintenance to determine if system that are monitored have returned to their normal state of operations.
  
  

Position Description/PD#: IT Specialist/PD18635A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized



Financial Disclosure Report: Not Required

Travel Required: Occasional travel may be required as needed for this position.



Work Schedule: Monday - Friday; Tour of duty will be determined based on organizational needs.

Compressed/Flexible: As determined by the Agency Policy

Virtual: This is not a virtual position.

Remote: This is a remote position

Physical Demands: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, moving up to 50 pounds computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty.

Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.

Promotion Potential: This position is at the full performance level.

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Complete the initial online assessment and USAHire Assessment, if required
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• To be considered for this position, applicants must complete all required steps in the process.
  
  

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/15/2025.

INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR): This position has an Individual Occupational Requirement (IOR). As a pre-requisite to the Specialized Experience requirement, you must meet the following basic education or experience requirements.

• Basic Education Requirement: If you are meeting the basic requirement based on education, a transcript is required as part of your submission documents. All academic degrees and coursework must be from accredited or pre-accredited institutions. The degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
• For the GS-11 grade level, you must have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree.
  

OR,

• Basic Experience Requirement: The basic experience requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. Read all responses before making your selection. Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  

AND,

SPECIALIZED EXPERIENCE REQUIREMENT:One year of specialized experience (equivalent to the GS-09 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

• Specialized experience is defined as: Experience administering (with little guidance and oversight) network, and application performance monitoring tools-at least one of the following industry products: SolarWinds, ScienceLogic, or Spectrum-Proficiency in utilizing such tools to administer and actively monitor network performance, real-time bandwidth utilization, and device health that impacts the performance of IT Services.
  
  
  
  

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Education must be from an accredited institution recognized by the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at http://www.ed.gov.

Submit a copy of your college transcript (unofficial is acceptable) or you may submit a list with all of your courses, grades, semester, year, and credit for the courses.

Foreign Education: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. For example, specific courses accepted for college-level credit by an accredited U.S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications for more information.

All materials must be submitted by the closing date of the announcement.

Additional information

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

This job opportunity announcement may be used to fill additional vacancies.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

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• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

DAS for Information Technology - 103

810 Vermont Ave. NW

Washington, DC 20240

US