AI Program Manager

General Description

AI Program Manager

We are seeking an experienced AI Program Manager to join our client's team. This role is ideal for a subject matter expert (SME) in Machine Translation (MT) and AI innovation, with a strong background in localization. The AI Program Manager will oversee MT & AI solutions, manage client relationships, and support internal production teams through troubleshooting, process optimization, and training.

Responsibilities

• Project Coordination: Scope, schedule, and budget MT suitability evaluations by coordinating cross-functional teams, ensuring seamless hand-offs, and tracking financials.
• MT Suitability Analysis: Critically analyze MT suitability results across systems and languages.
• Training & Documentation: Provide training to linguists and engineers, prepare necessary documentation, and ensure it is consistently updated.
• Cost Management: Track MT program costs and client savings, including provider costs and post-editing savings.
• Reporting: Create detailed program reports, presenting findings and insights at quarterly business reviews (QBRs).
• Sales Support: Act as a Subject Matter Expert (SME) for pre-sales activities, offering insights on MT and proprietary AI solutions, and defining strategic roadmaps for clients.
• Industry Engagement: Stay informed about AI and localization trends, contribute to internal discussions, collaborate with industry organizations, and test new tools when needed.
• Strategy Development: Build long-term MT/AI strategies with business owners and managers, focusing on commercial and operational efficiency.
• Commercial Analysis: Analyze MT program performance metrics, including margin, volumes, rates, and discounts.
  
  

Requirements

• Minimum of 5 years’ experience in project management, language quality, talent management, or as a language lead.
• Proven track record overseeing multi-language programs for recognized brands, with strong commercial and independent working skills.
• Hands-on experience in localization, including CAT tools, translation processes, and working with translation agencies.
• Proficiency with localization software (CAT tools, TMS).
• Strong understanding of linguistics and translation.
• Familiarity with Excel Power Pivots, Macros, and automation is a plus.
• Experience managing global teams and engaging with linguists.
• Excellent team-building and communication skills.
• Self-motivated, adaptable, and skilled in time management.
• Strategic and commercial mindset with risk awareness.
  
  

Education

• Master’s Degree in Localization, Languages, or a related field preferred.
• Bachelor’s Degree with relevant industry experience is acceptable.
  
  

Benefits

• National public holidays.
• 3 weeks of vacation per year.
• Work laptop provided.