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Logistics Operations Support - Manila

Remote:

Full Remote

Work from:

Philippines

Offer summary

Qualifications:

High school diploma required, At least 6 months experience in customer service and logistics operations, College education is a plus, Very good English skills (B2+ or higher preferred).

Key responsabilities:

Monitor shipments in real-time for timely deliveries
Conduct regular check-ins with drivers and stakeholders

Talentek by Hubtek Information Technology & Services Scaleup https://gotalentek.com/

201 - 500 Employees

See all jobs

Job description

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.

We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

As a Logistics Operations Support, you will be responsible for analyzing, interpreting data and providing logistics information and effective customer service to aid cost-effective, efficient, timely, and high-quality logistics solutions.

Some of your responsibilities are but are not limited to:

Track and Trace: Monitor shipments in real-time to ensure timely deliveries, identify potential delays, and provide proactive updates to clients.
Communication: Conduct regular check-ins with drivers, carriers, and stakeholders to confirm shipment status and promptly address any issues.
Issue Resolution: Troubleshoot operational challenges during the night shift and escalate unresolved problems to the appropriate teams.
Documentation: Accurately maintain and update shipment records, including status updates and incident logs, in the system.
Reporting: Prepare and deliver detailed end-of-shift reports for the day team, highlighting critical incidents and updates.

Minimum Requirements

What would help you succeed:

Believe and love what you do.
Strong communication skills.
Critical-thinking skills
Keen to detail.
Sense of Urgency.

Minimum Requirements:

Education: A high school diploma is required. College education is a plus.
Experience: At least 6 months of experience in customer service and logistics operations is required.
Language: Very good English skills. B2+ or higher is preferred.

Perks:

Schedule: 11:00 PM - 7:00 AM (PST), Wednesday to Sunday or 3:00 PM - 11:00 PM Philippine Time, Thursday to Monday. Work schedule will follow the American Calendar.
Contract: Independent Contractor
Location: Remote
Salary: USD 600

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?