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Customer Service Administrator

extra holidays - fully flexible
Remote: 
Full Remote
Work from: 
Australia, United Kingdom

Offer summary

Qualifications:

Customer service experience preferred, Proficient in troubleshooting, Strong stakeholder management skills, Background in telecommunications is a plus.

Key responsabilities:

  • Troubleshoot and test service outages
  • Liaise with stakeholders for customer support
Workforce Australia for Individuals logo
Workforce Australia for Individuals Government Administration Small startup https://workforceaustralia.gov.au/
0 - 1 Employees
About Workforce Australia for Individuals
Workforce Australia can help you to find a job, change jobs or start a business. You can search and apply for jobs and use our online tools and resources on the website. For more information visit WorkforceAustralia.gov.au. Workforce Australia has an online service and a network of providers to help you gain skills and find a job. You can self-manage your job search and reporting requirements in Workforce Australia Online. Or you can get personalised support from a provider. For help with Workforce Australia Online call the Digital Services Contact Centre on 1800 314 677, 9 am to 7 pm AEDT, Monday to Friday. Or email DigitalServices@dewr.gov.au. If you’re with a provider and need support call the National Customer Service Line on 1800 805 260, 9 am to 7 pm AEDT, Monday to Friday. Or email NationalCustomerServiceLine@dewr.gov.au. Users should be aware that the privacy policy of Facebook applies to the use of this application. You can find our social media policies and terms of use at www.dewr.gov.au/social
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Job description

Job Description

Are you ready to make a real difference in the way businesses and customers navigate service outages? Our client is looking for a customer focussed candidate to join The Service Outage Management (SOM) team, we are looking for motivated, personable professionals who thrive on delivering exceptional customer experiences.

Our client in the Telco field manages all aspects of service outagesplanned and unplanned. This is a 12month contract role and will see you undertake a range of duties from troubleshooting and testing to liaising with stakeholders and ensuring the customers get seamless support when it matters most.

Operational Hours

  • Monday to Friday: 9am - 5pm (This is a work from home role with the expectation you will be on site once a month with a gradual increase to fortnightly)

Once you are upskilled and confident there will be weekend work required.

Key Responsibilities

  • Click here to view more detail / apply for Customer Service Administrator

Required profile

Experience

Industry :
Government Administration
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Stakeholder Management

Other Skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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