Internal IT Helpdesk Specialist - Philippines, Colombia - 100% Remote Position

Job Logistics Summary

Position: Internal IT Helpdesk Specialist

Type: Full-Time

Location: Philippines, Colombia - 100% Remote Position

Compensation: Dependent on Experience

Timeline: We are looking to hire soon but will take the necessary time to find the right candidate.

Who We Are

SellCord is the largest Walmart-exclusive agency dedicated to helping sellers maximize their success on the Walmart platform. As Walmart-approved partners, we empower businesses with tools, insights, and support to thrive in a competitive e-commerce environment.

Our internal IT team plays a pivotal role in ensuring smooth operations across our teams, enabling us to deliver excellence to our clients. We are looking for a skilled IT Helpdesk Specialist to join us in supporting our mission to be the best in the Walmart e-commerce ecosystem.

About The Role

As an Internal IT Helpdesk Specialist, you will be the go-to expert for troubleshooting and resolving technical issues, ensuring that our employees have the tools and resources to work seamlessly. In addition to providing hands-on support, you’ll proactively manage devices, develop automation scripts to optimize processes, and maintain comprehensive IT documentation to enhance team productivity.

Roles And Responsibilities

• Serve as the primary point of contact for internal IT support requests.
• Troubleshoot and resolve software and hardware issues across macOS, Windows, iOS, and other systems.
• Set up, manage, and deprovision user accounts, ensuring secure access and compliance.
• Utilize Mobile Device Management (MDM) tools to monitor and manage company devices.
• Develop and maintain automation scripts (e.g., PowerShell, Bash, Python) for routine IT tasks.
• Maintain internal documentation, FAQs, and knowledge base articles for efficient employee self-help.
• Provide support for SaaS applications, including GSuite, password management tools (e.g., LastPass), and more.
• Assist with basic computer networking tasks, such as DHCP, DNS, and VPN configurations.
  
  

Skills That Will Enable You To Thrive

• 3+ years of experience as a helpdesk technician or in a similar IT support role.
• Proficiency in both Apple (macOS, iOS) and Microsoft (Windows 10/11, Office 365) ecosystems, with strong troubleshooting skills.
• Familiarity with GSuite, password management systems, and managing other SaaS applications.
• Basic knowledge of networking, including DHCP, DNS, and VPN setups.
• Strong scripting skills in PowerShell, Bash, or Python to automate workflows.
• Exceptional communication and problem-solving skills with a customer-focused mindset.
• Ability to document and explain technical processes in an easily understandable manner.
  
  

Why It’s Awesome to Join SellCord

• Be part of a dynamic team that values innovation and collaboration.
• Play a key role in supporting a fast-growing company at the forefront of e-commerce success.
• Enjoy a supportive work environment with opportunities for professional growth and learning.
• Work in an in-office setting where you can directly impact the productivity of your teammates.
  
  

How To Apply

We’re excited to get to know you! To join the fun and vibrant culture at SellCord, here’s what you need to do:

• Submit your resume in English.
• Show us some love! Like and follow our LinkedIn page to keep up with our exciting updates and behind-the-scenes moments. It’s a must-do to complete your application—plus, you’ll get to see all the cool things we’re up to!
  
  

We can’t wait to see your application roll in!