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Information Technology Support Officer

fully flexible
Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Proven experience in ICT support, Knowledge of Windows and Mac systems, Experience with POS systems and mobile devices, Customer-focused and self-motivated.

Key responsabilities:

  • Provide on-site and remote technical support
  • Diagnose incidents and provide corrective action
Queensland Government logo
Queensland Government Government Administration XLarge https://www.qld.gov.au/
10001 Employees
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Job description

QAGOMA is seeking a customer-focused and self-motivated Information Technology Support Officer to provide support for QAGOMA staff and exhibitions.

Working within a small, experienced team, each day can bring new challenges, and you will thrive working in a collaborative, dynamic environment.

QAGOMA utilises a wide variety of technologies to prepare and display exhibitions including Windows, Mac, Point of Sale systems, mobile devices and a large range of associated software.

This role provides on-site and remote level 1 & level 2 technical support to clients by diagnosing incidents and providing remedial action to ensure agreed Service Levels are maintained.

You will enjoy learning new technologies and you will have proven experience in delivering quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

  • Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
  • Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
  • Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
  • All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
  • APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***


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Occupational group IT & Telecommunications

Required profile

Experience

Industry :
Government Administration
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Windows
  • Mobile Devices
  • Collaboration
  • Self-Motivation
  • Prioritization

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