Strategic Account Manager US/LATAM

This is a remote position.

Strategic Account Manager

The Strategic Account Manager will be responsible for driving customer satisfaction, revenue growth, and profitability by delivering world-class solutions, while building and expanding customer relationships.

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Responsibilities

• Responsible for the overall business relationship with assigned customer accounts, with focus on customer satisfaction, retention, and growth
  

• Develop and maintain account plans, establish and track success criteria, and manage customer commercial expectations
  

• Responsible for achieving or exceeding revenue targets
  

• Develop a deep understanding of the customer's business, industry, and localization needs
  

• Identify and develop new opportunities for growth within their accounts
  

• Collaborate with cross-functional teams to align account strategies and deliver results
  

• Lead all tender or proposal activities, engaging with the appropriate colleagues and teams, generating a professional and timely response to the client
  

• Manage contract renewal processes, including negotiating contract terms and pricing in collaboration with Finance and Legal
  

• Provide regular reporting and updates on account performance and progress against account plans
  

• Attend and present at external customer meetings e.g. business review meetings, and attend regular meetings with client and internal teams as necessary
  

• Continuously monitor and improve customer satisfaction through regular communication and feedback
  

• Provide feedback to the business in order to optimize quality of service, business growth, and ultimate client satisfaction
  

• Stay up-to-date with industry trends and best practices
  

Requirements

• Minimum of 7 years of experience managing customer accounts in a localization or related industry, with a track record of exceeding revenue targets
  

• Strong account management and customer relationship skills, including a facility to identify and articulate new opportunities within existing accounts
  

• Experience in negotiating and closing sales at executive level
  

• Ability to manage commercial tender processes to successful completion
  

• Excellent communication and presentation skills, with the ability to articulate complex requirements and solutions to both technical and non-technical audiences
  

• Strong problem-solving and negotiation skills with a focus on delivering solutions to meet customer needs
  

• Ability to work independently and as part of a team in a fast-paced environment
  

• Excellent analytical, and strong organizational skills
  

• Experience with CRM systems, preferably salesforce.com
  

• Ability to travel on as required
  

• Fluent in English; additional languages a plus
  

• Bachelor's degree in business, marketing, or related field
  

• Ideally formal sales training, preferably CCS or Miller-Heiman