Customer Service Representative with German (remote/Hybrid)

Working mode: Athens Hybrid or Remote in Greece

Compensation:

• Hybrid: 1300 EUR gross/month
• Remote: 1200 EUR gross/month
• Performance-Based Bonus: Up to 15% annually
• Loyalty Bonus: 500 EUR gross after your first anniversary
  
  
  

Benefits Package:

• Meal Voucher: 3 EUR /day for the first 12 months, increasing to 6 EUR /day after one year
• Health Coverage: Comprehensive private health insurance
• Lifestyle Perks:
• Free on-site gym access and wellness programs
• Rooftop cinema offering stunning views of the Acropolis
  
  
  

Position Overview

We are seeking a passionate Customer Service Representative with a love for sports to join our team! You will play a key role in interacting with customers through calls, chats, emails, and messages, ensuring their needs are met with top-notch service.

Key Responsibilities:

• Handle incoming customer communications promptly and professionally.
• Understand and address customer requirements to deliver tailored solutions.
• Accurately provide complete and reliable information using the provided tools.
• Meet individual and team targets, including case handling KPIs.
• Keep precise records of all interactions and ensure smooth processing of accounts/documents.
• Follow company communication standards and policies to ensure excellent service.
  
  
  

Ideal Candidate:

• Enthusiastic about sports (bonus if cycling is your passion!).
• Strong verbal and written skills in both support language and English.
• Excellent listening abilities and a flexible, customer-centric mindset.
• Proven experience resolving customer issues effectively.
• Adaptability to work with various client personalities.
  
  
  

Work Hours:

• Monday to Friday: 09:00 20:00
  
  
  

Why Work With Us?

We prioritize blending passion and career growth in a supportive environment. With perks such as a rooftop cinema overlooking the Acropolis and an on-site gym, we ensure a fulfilling and flexible work experience.

How to Apply:

• Submit Application
• Validate Your Application
• Initial Phone Call
• Complete Online Assessments
• Attend First Interview
• Participate in Client Interview (if required)
• Receive Offer
• Join the Team!
  
  
  

Eligibility Requirements:

Applicants must have one of the following:

• Valid EU ID
• Refugee certificate from Ukraine (issued post-March 2022)
• Residence card
  
  
  

Relocation Support: Not provided. Candidates from outside Greece must relocate at their own cost.

Application Deadline: Submit your application by 10 January 2025, 31 January 2025, or 14 February 2025.

Don't miss this opportunity to combine your passion for sports with a meaningful career. Apply now and be part of our success story!