Store Operations Specialist

IT’S Fun, IT’S Flexible, IT’S Entertaining, IT’S Bringing the Fun Back into Retail 

Want to be part of a fast-growing and SWEET company? Join the Store Operations Team at our Home Office located in Downtown Fort Lauderdale! The position is a hybrid or remote role. Come join the fun! 

Who we are...

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. One is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. Third is the people – passionate, optimistic, and energetic.

This position is responsible for assisting the Director of Retail Operations and the Vice President of Stores with all operational tasks that support our Store’s environment.   

What you’ll do? IT’S Exciting!

Communications

• Respond and follow-up to store inquiries in the Retail operations Mailbox.
• Partner with key cross-functional partners to source/develop content for Monday and Wednesday Sweet Updates.
• Review and send Urgent updates, HR communication and store specific requests when required.
• Organize necessary field feedback surveys/Compile Field Survey Results. 
• Create and maintain Store Operations Planning Calendar. 
• Track, manage and resolve customer service complaints. 
• Update/Manage Document Library on SharePoint.
• Work with Director of Retail Operations and cross-functional partners in the creation of new updated Policy and Procedure documentation.
• Provide weekly business reports to the field leadership.

Operations

• Monitor Field task levels – Daily, weekly & monthly.
• Acrylics, Bins and Lids Ordering / Tracking.
• Track monthly supply budgets by vendor and store.
• Maintain levels of ITSUGAR proprietary inventory items with supplier. 
• Loss Prevention support – XBR follow-up – cash deposit compliance. 
• Update the Retail Store Directory monthly. 
• Send weekly DM Meeting Agenda and other various meetings throughout the season.  
• Coordinate Certified Professional Food Manager’s Training/ Exams for SMs.   
• Assist finance with annual Physical Inventory.
• Book, track Store Manager and Associate travel and expenses. 
• New Store Manager Concur setup.

 What you need to join the fun! (Besides SUGAR)

• Retail store and/or Manager experience
• Clear communication and writing skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
• Retail operations a plus

What’s in it for you? IT’S Even Sweeter

• Hybrid Work Schedule 
• Career Growth Opportunities
• Training and Development
• 30% Employee Discount
• Perk Spot (Discount travel, events, etc.)
• Fun at Work! Socials and Happy Hours monthly 
• 401k with company match after 12 months
• Full Time Only

• Medical, Dental, Vision
• Paid Time Off
• Health Savings and Flexible Spending Account

Let’s get Social! IT’S Cool

• Website: www.itsugar.com
• Facebook: www.facebook.com/itsugar
• Twitter: www.twitter.com/itsugar