Job Title: Customer Success Manager - School-Based Healthcare Services
About Us
We are the foremost provider of virtual school-based healthcare services across the United States, working tirelessly to transform school environments into accessible platforms for both physical and mental health support. Our partnerships with school districts and healthcare plans throughout the nation facilitate access to essential care for over four million K-12 students, irrespective of their insurance status or financial circumstances. Our mission is to empower students and families by simplifying access to health services and enhancing overall well-being.
Why Join Our Team?
By Becoming Part Of Our Dedicated Team, You Will Have The Opportunity To Make a Substantial Impact On The Lives Of Students And Their Families. Here's What You Can Anticipate
- Make a Difference: Play a pivotal role in improving equitable access to quality healthcare for students and families nationwide.
- Contribute to Growth: Engage with a high-impact, rapidly expanding social enterprise focused on advancing community health.
- Feel Appreciated: Join an environment that values your contributions, fosters your professional development, and celebrates the meaningful impact you make.
The Role: Customer Success Manager
We are seeking a proactive and compassionate individual to become a member of our Customer Success team. In this position, you will concentrate on promoting the successful implementation and sustained engagement with our healthcare services across the schools we support. By collaborating closely with our Account Management and Implementation teams, you will be essential in nurturing school partnerships and guaranteeing students’ access to quality healthcare.
Location: This is a remote position with approximately 80% field travel to school sites, primarily in Pennsylvania.
Key Responsibilities
- Cultivate and sustain strong relationships with school health teams and leadership to enhance engagement.
- Collaborate with school staff (both virtually and in person) to assess and address their healthcare needs.
- Participate in and lead school district, school-specific, and community events.
- Proactively identify and resolve complex issues to ensure partner satisfaction.
- Support our mission of providing accessible healthcare for all students.
Additional Responsibilities
- Compile regular internal reports detailing account health, usage metrics, satisfaction levels, and overall impact.
- Advocate for the interests of our school partners within the organization.
- Maintain accurate records of activities, communications, and insights in our CRM to improve account management.
What We're Looking For
- Proven expertise in customer success or relationship management, ideally within educational or healthcare settings, with experience in schools or school districts being a plus.
- A people-focused demeanor, known for establishing trust and rapport with stakeholders.
- A mission-driven approach, motivated by the desire to improve healthcare access for all students and demonstrate cultural empathy and awareness.
- Exceptional communication skills, adaptable to meet the needs of various audiences through both written and verbal channels.
- A self-starter who excels in proactively managing their schedule and commitments.
- A growth-oriented mindset, eager to learn and adapt to the evolving demands of the business and customer needs.
Minimum Qualifications
- Experience in customer success, preferably within K-12 education or healthcare.
- Familiarity in working with children from diverse socioeconomic backgrounds.
- Ability to fulfill fingerprinting requirements for DOJ-cleared school access.
- Willingness to travel up to 80% of the time.
- Current residency in Pennsylvania, preferably in the Philadelphia area.
Preferred Experience
- Experience in a startup or high-growth organization.
- Knowledge of customer success software such as Gainsight.
- Established connections within Philadelphia schools or communities.
Compensation And Benefits
We provide a competitive total compensation package ranging from \(90,000 to \)110,000, encompassing base salary and performance-based incentives. Additional benefits include a 401k match, comprehensive healthcare coverage, paid time off, and more.
Remote Work Policy
While we maintain physical offices, we support remote work for this role across various states, including PA. Please apply if you currently reside in or plan to relocate to one of these states.
Commitment To Diversity And Inclusion
We are committed to creating a diverse, inclusive, and equitable workplace. We honor the diverse perspectives of individuals from all backgrounds and proudly uphold our status as an equal opportunity employer. A background check is required after an employment offer is extended.
If you are passionate about creating a positive impact and are excited about this opportunity—even if you do not meet every qualification listed—we encourage you to apply!
Employment Type: Full-Time
