Remote Social Media Customer Service Representatives

Job Overview

Join our esteemed and swiftly expanding IT company as a Remote Social Media Customer Service Specialist. In this pivotal role, you will ensure that users of our global social media platform have an exceptional experience. With our platform experiencing remarkable growth, your contribution will be vital in enhancing user interactions and service delivery.

Key Responsibilities

• Guide new users in developing effective profiles to optimize their chances for contracts, grants, financing, and loans.
• Respond efficiently and professionally to user inquiries through various channels including chat, phone, video conferencing, and a customer support ticketing system.
• Interact with users across social media platforms to address inquiries, concerns, and feedback.
• Engage in beta testing utilizing our internal tools to guarantee a seamless user experience on the platform.
• Analyze user data to identify trends, troubleshoot issues, and uncover opportunities for enhancement.
• Work collaboratively with the marketing team to optimize PPC campaigns and SEO strategies.
• Report potential product bugs identified by users and liaise with the development team for prompt resolutions.
  
  

Required Skills

• Minimum of two years of relevant experience in social media or a related customer service domain, or relevant higher education.
• Proficient in Microsoft Office, VPN, and CRM tools.
• Excellent written and verbal communication skills in English, with the ability to leverage AI tools for research and insights.
• Strong empathy and professionalism in user engagements.
• Capability to work independently in a remote environment.
• Bonus: Proficiency in additional languages or experience utilizing AI tools like Google Translate for communication.
  
  

Qualifications

• Relevant higher education in a related field is preferable.
• At least two years of experience in social media or related customer service roles.
  
  

Career Growth Opportunities

We are committed to fostering an environment that promotes career growth and professional development. Joining our team offers a pathway to enhance your skills and advance your career trajectory in a supportive and innovative setting.

Company Culture And Values

We pride ourselves on being a team of innovators, solution-oriented thinkers, and advocates for our customers. Our work environment is designed to support collaboration, engagement, and a customer-centric approach, valuing every team member’s contributions.

Networking and Professional Opportunities

By joining our team, you will gain access to a network of professionals dedicated to shaping the future of digital platforms. You will engage in collaborative projects and have opportunities for skill development within our innovative culture.

Employment Type: Full-Time