Customer Success Representative

TCI delivers innovative content to more than 50,000 K-12 schools across the nation via our award-winning products. As an established EdTech company, we make a difference in the lives of thousands of teachers and students every day through our History Alive! and Bring Science Alive! programs.

The Job:

If you are a teacher looking to leave the classroom but want to stay in education, read on!

The Customer Service Representative will embrace TCI’s values of innovation, collaboration, productivity, life-long learning, and community. These values will be demonstrated through:

• Assisting returning customers with their purchasing decisions by providing information on their past purchases. 
• Providing samples and quotes for customers to help them with their district purchasing process.
• Quality checking orders that have been entered to ensure quality throughout the order and provisioning process.
• Collaborating with the team to resolve order-related issues.
• Assisting new and returning customers with resolving their online access related issues.
• Working with remote teams and vendors across the US to achieve time-sensitive goals to support districts, schools, and teachers throughout the busy back-to-school season. 

This position offers:

• An opportunity to learn about and work with world-class business systems including Netsuite, Salesforce, and Domo.
• An exceptional experience working at an innovative EdTech company, building skills that you’ll be able to draw on throughout your career.

What You Should Know or Need to Apply:

• Work hours: 8:00AM to 5:00 PM PST or 9:00AM to 6:00PM PST
• BA/BS degree or equivalent required
• Ability to clearly explain complex issues, actively listen to customer concerns, and convey solutions in a professional, concise, and empathetic manner.
• A keen eye for detail in identifying the root cause of customer issues, troubleshooting problems, and ensuring accurate resolutions.
• Ability to prioritize effectively and stay organized, especially when handling multiple projects or urgent requests.
• Experience using spreadsheets (Excel / Google Sheets) and handling data.
• Classroom teaching experience.

Salary Range ($34.50 to 36.50/hour)

For this position, TCI is hiring in the following states only: CA, HI, OR, WA

We are hiring in CA, HI, OR, WA.  The pay range for this position is between $34.50 and $36.50 annually. Base pay offered may vary depending on job-related experience, skills and location. TCI offers medical, dental, vision, 401k benefits, PTO and bonus eligibility.

Equal Opportunity Employer including Disability/Vets

Be Aware of Recruitment Fraud. More information is available at https://www.teachtci.com/careers/recruitment-fraud-disclaimer/