Medical Virtual Assistant [LF_PPT]

Interested applicants can apply here: https://forms.gle/EcmJkLGvt5bRk9FMA

Our Talent Acquisition Team will reach out only to qualified applicants.

Job Description:

A Physical Therapy Clinic is seeking a dedicated and professional Virtual Medical Receptionist to manage front-line communications and administrative tasks, ensuring seamless patient interactions and efficient scheduling. This role will serve as the practice's virtual front desk, handling all patient-facing interactions via phone and video calls with a friendly, welcoming approach.

Key Responsibilities:

• Appointment Scheduling & Reminders: Schedule and manage patient appointments with accuracy and efficiency.
• Patient Records Management: Organize and update patient records in Netsmart (Theraoffice).
• Patient Communication: Manage incoming patient calls with professionalism and a friendly demeanor.
• New Patient Intake: Accurately process new patient information and ensure thorough data collection.
• Email & Inquiry Management: Respond promptly to patient emails and inquiries.
• Patient Records Management: Maintain accurate records and scheduling systems using Netsmart (formerly Theraoffice).
• Virtual Front Desk Representation: Serve as the virtual receptionist through two-way video during open hours.
• Customer Service Excellence: Deliver exceptional service, addressing patient needs and inquiries.
• Administrative Support: Prepare documents, compile research, handle data entry, and manage email or text correspondence.



Qualifications:

• Proficiency with Netsmart (Theraoffice) software is highly preferred.
• A professional, outgoing, and a person who shows initiative when speaking with clients, and colleagues.
• Proficient in Microsoft Excel, with the ability to work with quality reports.
• Proficient in English
• Willingness to be available in a video conference (virtual front desk).
• Willingness to do 2 - 4 hours overtime throughout the week.
• Excellent communication skills, detail-oriented, and highly organized.
• Comfortable seeking assistance when needed and proactive in problem-solving.

Basic Requirements:

• Ability to submit NBI clearance 
• Must be able to communicate clearly and effectively.
• Reliable computer and internet connection (at least 10mbps via cable modem, DSL/Fiber only).
• Reliable mic and headset (earphones are fine) /  (noise-canceling headset) and a webcam. 
• Minimal environmental noise (preferably zero if on camera frequently).
• Availability to meet the required hours.
• Submission of a short video introduction.
• Possession of a valid ID.
• Not currently working with any other clients during the required work time.