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Remote Customer Service Representative

Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Fluent in English, Proficient in Microsoft Word and Excel, Detail-oriented with excellent organizational skills, 1 year of customer service experience.

Key responsabilities:

  • Manage schedules for clients and employees
  • Act as the primary contact for clients and employees
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Job description

Job Details

Category: Customer Service Career Level: Experienced (Non-Managerial) Experience: 1 Year Required Qualification: Intermediate Requires Traveling: No Salary: 70000 - 80000 PKR Salary Type: Per Month Total Vacancies: 20 Skills customer service representativededicatedexcelcustomer serviceschedulingscheduleclient satisfactionwritten communicationmicrosoftworddynamicprofessionalfluencycommunication

Description

Job Title: Remote Customer Service Representative. (Email us your resumes at

Job Description

Elite Consulting USA is seeking a dedicated and empathetic Remote Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service. As a Customer Service Representative, you will be responsible for managing schedules for clients and employees, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date.

Key Responsibilities

  • Act as the primary contact for clients and employees, delivering superior customer service.
  • Assign clients to appropriate employees and efficiently manage schedules.
  • Maintain an up-to-date list of on-call and backup staff to secure last-minute coverage.
  • Communicate schedule updates and changes to employees clearly and promptly.
  • Inform managers and clients of any schedule or staffing adjustments.
  • Ensure all scheduled shifts are adequately staffed and completed, maintaining high client satisfaction.

Qualifications

  • Fluent in English with strong verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Available to work days a week with -hour shifts (Evening and Night Shifts)
  • Detail-oriented with excellent organizational skills.
  • Proficient in Microsoft Word and Excel.
  • Ability to multi-task in a dynamic, fast-paced environment.
  • Pleasant and professional demeanor.

Benefits

  • competitive salary of , PKR + PKR weekly attendance bonus.
  • Paid holidays.
  • Eid bonuses.
  • Medical allowance.
  • Vacation time

Why join Elite Consulting USA?

  • Remote Work: Enjoy the flexibility of working from anywhere, ideal for those seeking online work or remote opportunities.
  • Professional Growth: We offer continuous development and career advancement opportunities.
  • Supportive Environment: Join a team that values empathy and outstanding customer service.

Apply now to become a part of our dynamic and supportive team!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Microsoft Excel
  • Scheduling
  • Microsoft Word
  • Professionalism
  • Communication
  • Multitasking
  • Teamwork
  • Organizational Skills
  • Detail Oriented

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