Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.
The Role
We are looking for a dynamic HR professional to join our People Business Partner team supporting the Go to Market (GTM) teams within Outreach. Candidates should have had success in supporting a GTM population before, including Sales, RevOps and Customer Success. The ideal candidate will be operationally strong in HR practitioner work but will also demonstrate a deep curiosity for our business and leverage that understanding to support the businesses' future strategy needs. Our teams run quick and lean as most startups do – therefore the successful candidate will be one that has worked with startup environments before and is familiar with the pace.
As the Sr. PBP, you will be responsible for establishing trust and partnership across the leadership teams that you support, which includes all levels of leadership, including the budget leader which is in most cases the C Suite level (primarily in the US. You will also closely partner with the other members of the people team including the People Operations teams, Talent Acquisitions teams and Compensation/Commissions teams. Your knowledge about HR programs and process will be valued and appreciated in things such as: Performance Reviews, Performance Management, Engagement Surveys, Career Ladders and Manager Development.
To be successful in this role, you must understand the GTM business priorities and goals and how to translate them into the highest impact work. You’ll help business leaders look around corners with recommendations based on data that improve organizational effectiveness and builder experience. The ability to facilitate change management for large organizations within a rapid and complex changing work environment, create efficiencies, and make sound judgement in ambiguous situations are critical to the success of this role.
Location: The job opportunity is remote within the US, with hybrid options in Atlanta and Seattle. #LI-Remote. #LI-Hybrid
Your Daily Adventures Will Include Function as a consultant and counselor to key leaders and their respective organizations; engage in strategic planning meetings to incorporate business needs into HR programs and strategy. Partner with business and HR leadership to develop and execute HR strategies and activities with a lens towards the teams you support Manage complex employee relations cases, ensuring fairness, consistency, and compliance with employment laws while mitigating risk and fostering trust. Conducting internal investigations with confidentiality and quickness while aligning with employment law. Working with employees and managers to resolve and document issues appropriately Provide coaching and leadership development to managers, equipping them with the tools and strategies to optimize team performance and foster an inclusive and supportive work environment Collaborate with other people business partners to develop people programs, such as: performance reviews, promotions, compensation cycles, and engagement surveys, customizing approaches to meet the unique needs of the business Work with the people compensation team and commissions team to align on sales commission plan goals and help discuss and advise on changes to GTM leadership Partner with the finance and recruiting teams, as well as business leaders to determine new roles or backfills for departing employees Lead efforts in team effectiveness and organizational change, driving process improvements and ensuring seamless transitions during periods of growth or restructuring Our Vision Of You5+ years of progressive HR experience, with a minimum of 3 years in a PBP capacity supporting GTM teams in a tech company start up. Extra consideration for those who have supported GTM teams at a SaaS company Proven success in partnering with executives and senior leaders to align HR strategies with business objectives Experience with development of HR Programs such as performance management (reviews), engagement survey planning and development programs for start ups. Knowledge of what works and what does not in this environment Must have extensive experience of managing employee relations issues (including running investigations), including state and federal laws A track record of balancing strategic planning with operational execution, demonstrating a proactive, solutions-oriented approachStrong analytical skills, with the ability to leverage data to inform decisions, solve complex challenges, and drive measurable outcomes Exceptional communication skills, with the ability to influence and collaborate effectively across all levels of an organization Adept at managing ambiguity and navigating through change with resilience and creativity Empathetic, vulnerable and passionate about driving the right business outcomes Effective verbal, written and facilitation skills Demonstrated strong analytical skills. Experience using and presenting data to identify insights that drive actions Outstanding interpersonal and leadership skills; a role model for demonstrating and exceptional commitment to our core values Ability to relate to, influence and coach employees at all levels in the organization from individual contributors to Sr Leadership Desire to work in a hybrid environment of at least one day a week within an office if in Seattle or AtlantaThe base salary range for this role is $117,000-$150,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
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