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Support Engineer

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

New York (USA), United States

Offer summary

Qualifications:

2+ years of experience in Support Engineering., Knowledge of programmatic ad serving and DFP., Able to read and debug JavaScript code., Experience with Header Bidding technologies..

Key responsabilities:

Serve as a technical resource for customers.
Collaborate with Product team to relay feedback.

Confiant Inc http://www.confiant.com

51 - 200 Employees

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Job description

Since our launch in 2013, Confiant has solidified its position as a trailblazer in cybersecurity with our first and only technology that actively blocks bad ads. Our mission? To rid the digital world of malvertising with every bad ad we detect. Our ground-breaking technology makes it easy to identify, block, and replace the intrusive ads that threaten our clients' reputation, revenue, and resources. We've integrated with 100+ major US publishers and ad platforms, and our seasoned security team has developed real-time monitoring systems capable of unearthing even the most sophisticated malvertiser methods.

The Role

As a Support Engineer at Confiant, you will serve as a critical link between our technical teams and our customers, ensuring seamless issue resolution and exceptional service delivery. This role involves troubleshooting complex technical problems, providing technical support and guidance to customers and internal stakeholders, and collaborating with internal teams to enhance product functionality and user experience. Success in this role requires a strong technical foundation, problem-solving abilities, and a customer-first mindset to drive satisfaction and long-term success.

Responsibilities

Serve as a technical resource for all customer-facing teams, and the oracle on all technical matters related to Confiant.
Serve as the escalation point for the Sales and Support Engineering teams.
Work closely with the Product team to relay customer feedback and insights from the field
Sell the Confiant value proposition and story to prospects.

Requirements

2+ years of working experience in a Support Engineering or similar role
Working experience in an ad operations role or other AdTech-related position.
Knowledge of programmatic ad serving.
Able to read, understand, and debug JavaScript code.
Familiarity with DFP (Google Ad Manager) or other major ad servers.
Hands-on experience debugging Header Bidding technologies, such as Prebid.js.
Passion for web-based technologies and staying current with industry trends.
Ability to clearly demonstrate and whiteboard the Confiant product suite.
Excellent written and verbal communication skills.
Exceptional organizational skills and attention to detail.
Strong sense of accountability and transparency in work.
An investigative mindset and entrepreneurial spirit.

Nice To Have

Experience with browser and network debugging tools such as Chrome Dev Tools, Charles Proxy, Fiddler, HttpWatch

Benefits

Fully Remote
Unlimited Paid Time Off
Sabbatical
Stock Option Plan
Exceptional Health Care Plans (Medical, Dental & Vision)
FSA & Commuter Benefits
Employee Sponsored Disability & Life Insurance
401(k) Plan with Automatic Employer Contribution
Enhanced and Extended Family Leave
Learning & Development Budget
Yearly Office Supply Stipend
Free Global Co-Working Membership

Confiant is a fully remote company, committed to fostering an inclusive, dynamic work environment where every voice is heard and every contribution matters. If you're eager to make an impact in cybersecurity, while being part of a world class team, we're your perfect fit. Join us at Confiant and help revolutionize digital ad security and shape the future of a safer digital world.

We strongly encourage women, members of the BIPOC community, members of the LGBTQIA+ community, people with disabilities and people who are neurodivergent to apply.

To learn more about us, please visit www.confiant.com