Account Coordinator

Company Overview:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. 

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

Digible, Inc. is looking for an Account Coordinator to join our team!

Our Client Services department is responsible for cultivating extraordinary relationships with Digible’s agency and tech clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting or exceeding expectations. Today, the team consists of 34 individuals managing 2,000+ monthly active accounts with plans to expand in 2025. 

As an Account Coordinator joining this team, you will be responsible for supporting 2-3 Account Managers with several aspects of client needs from account onboarding and task management to reporting and campaign analysis.  The Account Coordinator will touch 200-300 accounts monthly, and must have strong attention to detail skills, a positive attitude and curiosity to learn. This position supports all digital channels including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify and more. The Account Coordinator will also assist with onboarding clients to Digible’s tech platform, Fiona. 

You’ll love this job if you:

• Have excellent verbal and written communication skills
• Love being busy and having multiple projects on your plate
• Are a highly organized individual and pride yourself on keeping track of small details and hard deadlines
• Love working with clients and can see yourself growing your skills in a client facing role
• Are a self-starter who has a desire to learn, remain curious and solve problems
• Are a team player and naturally think “we” instead of “I”
• Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

What you’ll do:

• Manage the end-to-end onboarding process for new digital marketing campaigns on Paid Search, Paid Social, Display, and other advertising platforms. This includes documentation, managing campaign-specific details, and internal/external communication. 
• Develop and maintain expertise in various project management systems including (but not limited to) Taskray and Wrike to blend client-owned and Digible workflows and maintain a cohesive onboarding experience.
• Responsible for accurate property information input and maintenance. 
• Timely and prompt responses to all client and internal team members 
• Proactively monitor launch status and provide frequent updates to the team
• Responsible for managing and communicating onboarding status with Account Managers across the portfolio.
• Assist with reporting setup and checking for data source connection accuracy.
• Provide continuous support to Account Managers as needed. 
• Work selflessly with other departments to provide the best client experiences

How success will be measured:

• < 10-hour email response time
• < 2 business day onboarding ticket response time

You should have:

• Highly Developed Detail and Organizational Skills
• Client Communication
• Internship/Entry-Level Experience in Marketing Agency or Communications Role
• Ability to Prioritize in a Fast Paced Environment
• Multifamily/Senior Living/Student Housing Experience is a Plus
• Superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

Pay, perks, and more:

• Salary Range: $50,000-$66,000
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere) OR 1 Day / Week Remote
• Profit Sharing Bonus
• We offer 3 weeks of PTO as well as Sick leave, and Bereavement
• We offer 11 paid holidays
• 401(k) + Match
• 75% employer paid health benefits (Medical, Dental, and Vision)
• We offer $75/ month reimbursement for Physical Wellness
• We offer $75/ month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Dog-Friendly Office
• Paid Parental Leave
• Monthly Social Events
• Weekly Lunches and Snacks for in-office employees