Senior Solutions Engineer

About GitHub: As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, India
Overview:

About GitHub

 

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Responsibilities:

Customer and Industry Insights

• Synthesizes and combines various business and industry insights from their team, global best practices, experience/case studies with countries and/or regions, and deep industry expertise related to customers and their competitors; communicates these insights internally and externally. Identifies opportunities for growth and adoption while developing recommendations for Account Strategy. Orchestrates global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts.

• Identifies customer business requirements and matches them to product features that align closely with customer digital transformation initiatives, ensuring that the technology provided meets their specific needs. Articulates and understands specific industry-related market trends. Challenges customers’ assumptions with constructive dialogue about their business and technology. Partners with customers and/or partners to provide innovative solutions in new industries and to integrate GitHub technology in their business. Understands the unique requirements of each customer to collect feedback and provide strategic input to enhance the customer’s experience with GitHub solutions.

Trusted Advisor

• Leverages account information technology (IT), industry, and business strategy to provide coaching to internal GitHub teams on customer technology profiles and strategies. Provides technical guidance to internal teams to position technology while using customer landscape knowledge. Advises customer technical decision-maker and business decision-maker stakeholders on the benefits of embedding DevSecOps throughout their technology landscape through GitHub platform narratives.

• Proactively builds and maintains broad knowledge of GitHub's product landscape, solutions, and strategy in the customer's industry, as well as of business priorities and potential threats the customers face. Demonstrates the ability to develop solutions that bridge existing product gaps (e.g., GitHub apps, Actions) and enables the wider organization through knowledge-sharing sessions and environments (e.g., demo environments/frameworks).

• Acts as the voice of the customer and internal advocate by providing insights, feedback, and challenges from the customer to internal teams (e.g., product groups, engineers). Escalates pressing issues for customers to GitHub internal stakeholders to provide appropriate solutions.

Technology Strategy Formulation

• Provides analysis of overall customer situation and advises internal teams on gaps that would benefit from GitHub solutions.

• Drives efforts to resolve any blockers to solution implementation. Contributes to the creation of technological and business roadmaps for an account.

Customer Enablement

• Uses existing and new readiness resources to support enablement plans for customer technology adoption.

• Demonstrates GitHub's extensible platform to prospective or existing customers via integrations to showcase their capabilities.

Marketing

• Helps build and deliver content for marketing events. Assembles materials for distribution during events.

Sales Partnership

• Identifies customer issues and presents possible solutions. Conducts proofs of concept (pre-sales) or demos products (post-sales).

Specialty Responsibilities

• Develops expertise in GitHub Advanced Security (GHAS), understanding each of its capabilities and articulating GitHub’s approach to developer-first application security to customers.

 

Qualifications:

 

Required/Minimum Qualifications:

• 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience

  • OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience

  • OR Master's Degree AND 2+ years experience

  • OR Doctorate in a relevant field

Additional or Preferred Qualifications:

• 8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience

• 3+ years experience in digital transformation using software modernization

• 5+ years experience orchestrating technical, support, and/or partner teams

 

GitHub Leadership Principles:

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are: GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!