Operational Resilience Analyst

Job Type:

Build a brilliant future with Hiscox
 

Position: Operational Resilience and Governance Analyst

Reporting to: Operational Resilience Lead

Band: I

Hiscox UK

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards which others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

The role:

This role is key to supporting Hiscox on our journey to enhance and mature our Operational Resilience capabilities, ensuring we can recover quickly from unexpected events while continuing to serve our customers and support our colleagues. You will play a vital role in embedding the Operational Resilience framework, contributing to its continuous improvement, assisting with regular reviews of Important Business Services (IBS) and their supporting resources, and supporting the administration of scenario testing initiatives.

The role will also involve providing administration and analyst support to the Operations Governance and Operations Support teams as needed, ensuring alignment with broader business objectives and fostering collaboration across functions.

This role requires strong organisational skills, the ability to optimise existing processes, and a mindset focused on continuous improvement. It offers an excellent opportunity to gain expertise in Operational Resilience and Governance practices while building technical and transferable skills.

What you’ll be doing:

• Support the regular review and enhancement of Important Business Services (IBS), impact tolerances, and resource mappings.

• Create and maintain templates, documentation, and reports, ensuring they are accurate and insightful.

• Prepare and support scenario testing, including drafting documents and templates, inputting data, compiling findings and tracking actions and  vulnerabilities to closure.

• Produce MI reports for the team as required, analysing and summarising data with attention to detail and accuracy.

• Maintain and govern the Operational Resilience Third-Party Register, ensuring it is regularly updated.

• Support risk acceptances for third-party suppliers and delegated authorities to meet deadlines by pulling together appropriate data for senior management review.

• Acknowledge, track, and progress Operational Resilience Impact Assessments (ORIA) for business changes, ensuring reviews are completed effectively.

• Liaise with relevant stakeholders to ensure alignment, progress on initiatives and effective communication on Operational Resilience activities.

• Manage the Operational Resilience Mailbox, responding to queries and escalating promptly when needed.

• Maintain and update the Operational Resilience SharePoint site, process library, training materials, and other documentation to ensure accuracy and relevance

• Provide a wide range of administration and analyst support to the wider Operational Resilience, Governance and Support teams.

• Assisting with non – Operational Resilience related tasks including updating Shield, analysing data, managing mailboxes and data entry.

Our must haves:

• Strongly developed ability to use Microsoft Office applications including Excel, Word and PowerPoint

• Due diligence and strong attention to detail and high quality outputs

• Ability to work at pace on a variety of different work

• Ability to work independently and proactively

• Excellent communication and interpersonal skills

• Ability to work collaboratively across functions

• Ability to effectively plan and prioritise workload

• Ability to analyse data and root cause problem solve

• Able to identify risks/issues and respond or escalate appropriately

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.  We also know that working life doesn’t always have to in the office, and as long as it’s safe to do so, we will be operating a hybrid way of working to encourage a healthy work life balance, with up to 2-3 days in per week in the Colchester offices and some time working remotely.

Work with amazing people and be part of a unique culture