Key Account Manager

Key Account Manager, DFS

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

This is an opportunity to join a world-class team at Lonza AG as a Key Account Manager in Greenwood, IN, USA. We are seeking a dedicated and hardworking individual to play a meaningful role in cultivating and growing our key customer relationships, contributing significantly to our sales revenue.

Key Responsibilities:

• Coordinate significant revenue impact and drive financial outcomes for the business.
• Build strategic objectives and direct resources (customer service, customer success, supply chain, quality) to ensure flawless service.
• Generate and maintain overall revenue growth of key customer base, focusing on improving and sustaining partnerships.
• Develop and maintain multi-department, multi-level contacts with key customers.
• Maintain up-to-date Growth and Account Management Plans.
• Visit key prospects/customers to understand their needs, then partner with operations management to identify solutions and exceed their expectations.
• Collaborate with Lonza marketing, sales, customer service, supply chain, and operations to ensure customer centricity and business continuity.

Key Requirements:

• Bachelor’s degree in business, life sciences, or a related field required.
• 10+ years of Account Management and/or Sales experience, including contacts with Purchasing, Production, R&D, Marketing, and Quality.
• Direct experience in the dietary supplement and/or pharma industry is required.
• Must be capable of making on-the-spot sales decisions through negotiations with customers that can have a major impact on the CHI business.
• Experienced in public speaking, customer presentations, and internal communications.
• Outstanding interpersonal efficiency and patience in dealing with all aspects of external and internal customer interactions; proven ability to be a standout colleague.
• Ability to travel to accounts/sales meetings domestically (50%); occasional international travel may be required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint), Salesforce.com, and LinkedIn Sales Navigator.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.