Product Analyst, RTP

Year Round

COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

WHAT WE OFFER

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Flexible/hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

POSITION SUMMARY

We are seeking a highly skilled RTP (Resort Technology Platform) Product Analyst to play a key role in configuring, building, and supporting our mountain systems product catalog. This individual will have ski industry experience and work closely with cross-functional teams to facilitate the development of new product ideas, ensuring these ideas align with the standards, best practices, and governance of our product ecosystem.

This role requires a strong collaborator who can seamlessly work with teams across the organization and engage with stakeholders at many of our Alterra destinations. The ideal candidate will excel at building relationships with business and technical teams to ensure solutions meet our overarching goals while recognizing the unique needs of each destination. We are seeking a detail-oriented, systematic thinker with experience taking business requirements and product development ideas and balancing against complex system requirements and translating to appropriate and diverse audiences. You bring expertise in working with integrated, industry specific, digital platforms to support the full customer journey.

You will be an integral contributor to the end-to-end customer journey as it relates to new product discovery, validation/user acceptance testing, development support and business expansion execution. You will lead multiple business unit teams across our Alterra destinations through product configuration rollouts in the POS platform, which includes identifying opportunities for standards, creating, and delivering business and technical documentation, project planning and timing and ensure timely, audience-appropriate communication throughout.

We’re looking for an analyst to join us in simplifying our mountain operations and boost efficiency. Together, we’ll create scalable, standardized practices to help us reach our transformation goals.

KEY RESPONSIBILITIES

• Facilitate communication and collaboration across destinations to develop a mountain system standard product catalog to be managed in RTP for three key lines of business, including lift tickets, rentals, and ski & ride school.

• Support ecommerce and lodging bundles in the product catalog and standards.

• Foster product and data governance for reporting and analytics.

• Drive product and data standards compliance.

• Assist with drafting an RTP BA playbook to document product setup, configuration, and data flows for reporting and analytics.

• Help with the development of product catalog standards training materials and rollout activities.

• Participate in the development and rollout of a product governance framework.

• Provide ongoing, hands-on support to destinations as they embrace new product configuration standards and facilitate adoption through robust change management efforts.

• Incorporate destination feedback into the product development lifecycle feedback loop as a means of continuous improvement.

• Ensure product configuration standards are built with the future in mind, and bring a fresh perspective into what’s possible as we evolve our practices over time.

• Troubleshoot issues that arise as the new product catalog is socialized and rolled out.

ADDITIONAL QUALIFICATIONS

• 3+ years working in RTP as a product configurator.

• 3+ years gathering requirements, supporting product and technical teams, defining acceptance criteria, and executing testing to validate new product configurations, product changes (pricing and promotions), system upgrades, enhancements or bug fixes.

• 3+ years as a technical analyst or business analyst.

• 3+ years in supporting technology and product development.

• Understanding of industry specific ecommerce platforms, such as Inntopia and Aspenware, and how they integrate with RTP and impact the product build process.

• Deep understanding of how product configuration maps to revenue recognition.

• Ability to leverage data analysis tools, such as SQL, and visualization platforms, like Power BI, to query, extract, validate, and interpret data.

PREFERRED EXPERIENCE

• Ability to remain adaptable and focused on driving results where modernization is a work in progress and can help deliver solutions working through existing constraints.

• Strong capacity to remain focused on data-driven analysis, ensuring thoughtful consideration of issues without prematurely interpreting every statement as a problem to be solved.

• Proven ability to communicate effectively and document requirements for varying levels of organizational stakeholders and cross business units functionality.

• Excellent written and verbal communication skills.

• Experience being a part of Agile and other pragmatic development methodologies to fit the specific team & project need, including knowledge of scrum practices.

• Domain knowledge of hospitality, travel, entertainment, and leisure industries.

• Professional/lived experience working in a culturally competent manner with a diverse range of people.

EDUCATION REQUIREMENTS

• Bachelor’s degree or 3+ years Product Management / Technical Analyst or equivalent experience.

The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of the Company’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base salary range: $67,000 - $85,000 per year

Application Deadline: This position is open and accepting applications.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Alterra Mountain Company and its affiliates are equal opportunity employers.