Senior Account Manager, Crozier [Auction Houses - New York / New Jersey Market]

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Senior Account Manager, Crozier [Auction Houses]

ABOUT THE OPPORTUNITY

The Senior Account Manager is responsible for building, growing and strengthening top tier client relationships to deliver client-oriented solutions across Crozier’s entire portfolio. This individual will be tasked with anticipating and supporting the needs of an assigned set of existing clients, deeply understanding a particular segment and maintaining the highest level of client experience. With a focus on the client, the Senior Account Manager deepens existing customer loyalty and partners with the client to expand our ‘share of wallet’ of their service & storage needs, while developing innovative solutions that anticipate larger market, regional, or segment trends.

KEY RESPONSIBILITIES 

• Act as main point of contact for multiple clients across an allocated portfolio, while ensuring the highest levels of client satisfaction and growing the account in accordance with business goals 

• Support team leadership through mentorship and training 

• Refining and implementing account management standards, providing guidance, oversight, training & mentorship to Account Managers and Account Associates 

• Leads by example to create an open and collaborative team culture, with an emphasis on mutual support and problem solving. 

• Craft Account Plans, plan Quarterly Business Reviews and execute on all aspects of account and project management to drive account growth 

• Continuously create and manage a balanced pipeline of opportunities and achieve account growth targets with a balance of service and storage growth opportunities 

• Works closely with colleagues within Operations and business support functions as well as external partners [such as third party agents] to meet and exceed client expectations at every point in the sales and project lifecycle.

• Manage a range of service projects, from supporting our clients with their day-to-day transactional needs, to running lead on their more complex, large-scale and International projects, staying within scope and budget 

• Utilize a consultative approach to determine technical requirements, design solutions, define dependencies, assess risks and build proposals

• Provide clear and concise directives to operating departments and agents, including collaborating with and briefing teams directly as needed

• Ensure estimates, work orders and invoices are clear, and that they delineate the required services in chronological order to the specifications of our clients and segment strategies 

• Actively monitor client accounts AR statuses, work with A2C to resolve billing issues in a timely manner and actively mitigate bad debt through active participation in collection efforts and by implementing protective measures where necessary 

YOUR QUALIFICATIONS 

• Proven track record of high performance in Sales, Account and/or Project Management Roles with a minimum of 5 - 10 years experience

• Experience in consultative/conceptual selling and account management processes is 

• desirable

• Experience in sales process, client lifecycle management Global Trade, Project Management workflows or Inventory Management

• Experience of in-field art handling, inventory, rigging, or other collections care activity  is desirable 

• Experience delivering client-focused solutions to customer needs

• Excellent communication skills, both verbal and written

• Ability to work effectively and collaboratively across the organization, and easily report to Crozier & Client locations within your market, as needed

• Strong work ethic with an ability to manage workload while efficiently and effectively prioritizing responsibilities to meet deadlines 

• Proactive Strategic thinker and logistics expert who is solutions-oriented with strong problem solving skills

**This position is not Commission-Based and is Bonus Eligible.)