Implementation Consultant

Job Summary:

You will be delivering DRAMS system implementation projects and software consultancy services within the distilled spirits market sector.

You will also contribute to discussions regarding the product roadmap for DRAMS, using your ongoing engagement with clients and prospects to inform decisions regarding future product direction.

Job Description:

Location: Aberdeen (Hybrid) / Scotland (Remote)

Full Time: 5 days/week

Pay: £35,000 - £43,000 per annum depending on skills and experience

Who are we?

At DRAMS Software, we’re revolutionising the way maturing spirit producers manage their bulk inventory and distillery warehouses. Our solutions are trusted by a number of high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte & Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we’re proud to be growing our company globally, whilst staying true to our Scottish roots and values.

What is unique about us?

We understand that building a truly unique and dedicated system requires a diverse team of talented individuals to make it happen. At DRAMS, we put our people first, creating an environment where everyone feels valued, empowered, and supported. As a remote-first organisation, we offer opportunities for personal and professional growth, guided by transparent and approachable leadership. With our unique industry position and commitment to innovation and customer-centricity, DRAMS Software is a place where your career can thrive.

You’ll enjoy excellent benefits including:

• Competitive base salary + a market-leading discretionary bonus

• Remote-first working

• 32 days holiday (including flexible bank holidays), increasing to 34 after 1 year

• Progressive parental leave policies

• Private healthcare insurance + virtual GP, wellbeing support (incl. discounted gym memberships), life assurance, & income protection

• 5% employer pension contribution

• Regular in-person team events

• Fully funded training and development programs

• Work from home office equipment allowance

We believe in fostering each other’s strengths and trusting each other to deliver great results, no matter where you’re based. With 30 colleagues working remotely and in hybrid roles across the UK and Ireland, we’ve built a comprehensive on-boarding process to set you up for success. You’ll not only get the opportunity to make a key contribution to the way we run our business locally, but we also form part of the global Volaris Group which means you’ll be able to navigate your future career within the wider group too – the best of both worlds we think!

 

What will I be doing day-to-day?

This is an exciting opportunity for someone who enjoys learning new skills, developing their technical knowledge and delivering high quality projects. This is a varied role covering pre-sales consultancy and account management activity, and the delivery of software implementation services. It includes:

• Engaging with prospective customers within the distilled spirits market sector throughout the DRAMS sales cycle (including holding demonstrations to prospective customers).

• Delivery of DRAMS system implementation projects and software consultancy services to DRAMS customers.

• Engage with the Sales & Marketing team to help promote the DRAMS product and service offering to prospective clients.

• Work in partnership with clients; analysing their requirements and advising them on how to use DRAMS products to meet their business objectives.

• Engage with both internal and external stakeholders to ensure successful project implementation in line with requirements and expectation.

• Deliver DRAMS product training to our clients.

• Ensure the successful delivery of the solution to meet the agreed timelines and quality.

• Participate in project debriefs to ensure lessons learned are carried forward to future projects.

• Travel as required (50%) throughout the UK and internationally to fully meet the requirements of the role.

We’d love to chat if you have:

• A Bachelor’s Degree (or equivalent) in an IT or IT related discipline e.g. Computer Science, Information Technology or Business and IT, with strong academic results

• A minimum of 2 years’ experience in a hands on implementation role, with particular focus on experience of delivering software implementation, configuration and training.

• Excellent interpersonal skills, comfortable interacting with all levels of customers and staff

• Resourceful personality, confident manner and a willingness and ability to learn new skills

• Technically able with a keen business and commercial awareness

• Customer centric, capable of building strong client relationships

• A problem solver; strongly analytical, with an eye for detail and exceptional written and verbal communication skills

• An organised, disciplined approach to work with excellent time management skills and the ability to deal with multiple activities in parallel

• A current valid driving licence

• A willingness and ability to travel nationally / internationally (50%)

• Currently holds independent right to work in the UK

It’s not a deal breaker but we would really like it if you also had:

• Knowledge of the distilled spirits industry would be a distinct advantage

• Knowledge or experience of Warehousing & Logistics

• A recognised project management qualification

Values

We value people with a growth mindset who listen, learn, and seek to improve.  Successful people in our team listen, support, and value their colleagues, communicating openly and honestly, taking pride in their work, and focussing on meeting the needs of our customers and our business.

Be inspired, be valued, and be part of something extraordinary with us.

How do I apply?

If you think you are the right fit for this role, please click ‘Apply’ and submit your CV via the online application process.

DRAMS reserves the right to enhance the criteria as necessary to facilitate the shortlisting process.

DRAMS is proud to be an Equal Opportunities Employer.

Worker Type:

Regular

Number of Openings:

1