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Service Team Coordinator- Spanish Bilingual required

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

High school diploma or GED equivalent required, 1 year of customer service experience in fast-paced environment, 2 years of experience in medical office or healthcare setting, Fluency in English and Spanish required.

Key responsabilities:

Handle inbound and outbound customer service calls
Document interactions using web-based technology

ChenMed Medical Device Large https://www.chenmed.com/

1001 - 5000 Employees

See all jobs

Job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Service Team Coordinator, PRN is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. The Service Team Coordinator, PRN is a hybrid role which may, when needed, require in-office presence.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, sales calls and other general inquires.
Responds to patient inquiries based on the ChenMed core model for care.
Follows up with patients to ensure service satisfaction. Escalates issues/concerns as appropriate.
Makes appropriate and timely decisions according to department standards, procedures and policies.
Documents interactions using web-based technology.
Maintains business relationship by providing prompt and accurate service to promote loyalty.
Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Competent-level business acuity
Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
Exceptional verbal communication skills including active listening
Excellent organizational and multi-tasking skills
Able to deal with a demanding environment
Passion for serving others, particularly seniors, with initiative-taking solutions
Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
Spoken and written fluency in English; bilingual fluenc in Spanish

EDUCATION AND EXPERIENCE CRITERIA:

High school diploma or GED equivalent required
A minimum of 1 year of customer service experience required; in a call center or similar fast-paced phone environment, required
A minimum of 2 years of experience working in a fast- paced medical office or healthcare setting required.
Fluency in Spanish and English required
Experience with web-based customer relationship management systems

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply