Career Opportunities: Student - Fraud Monitoring (25643)

Job ID: 25643 

Are you analytically inclined and eager to contribute to safeguarding our customers from fraud?

If so, we offer a dynamic opportunity where your professional growth is prioritized, and there is ample room for development. We are looking for students for our team Fraud Monitoring NO. The team is responsible for protecting our customers against fraud and handling alerts.

You will be part of a team of permanent employees and student assistants. Your primary working hours will be weekends and afternoons/evenings. We expect you to be able to work 12,5 hours per week and possibility to work more during holidays. You will get an in-depth onboarding process, where you will have the opportunity for sparring and professional development along the way through your job. 

About this opportunity
 
Welcome to Fraud Operations NO, which encompasses Fraud Monitoring NO. You will be at the forefront of identifying and mitigating fraudulent card and account transactions. Our primary objective is to minimize financial losses for both our customers and Nordea. Your key responsibilities will include monitoring alerts, analyzing suspicious transactions, and contributing to continuous improvement initiatives.

Fraud Monitoring NO operates during early mornings, evenings, weekends, and bank holidays. In this role, you will not only help prevent fraud and reduce associated losses, but also provide valuable feedback to enhance our monitoring protocols, awareness initiatives, and preventive measures.

This position is based in Oslo. Hybrid (In-office and remote work available) 
 
What you’ll be doing:

• Monitor, identify and analyze alerts received to protect our customers from fraud.
• Ongoing Ad-hoc tasks within Fraud.
• Follow routines, guidelines and solve complex cases correctly.
• Make quick and thoughtful decisions.
• Navigate different internal systems.
• Get an analytical understanding of our customers' use of online banking, mobile banking etc.
• Be comfortable having oral and written conversations at various levels with stakeholders.
• Can handle written and oral conversations in Norwegian and English. 

Who you are
 
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role you:

• Can work independently and make decisions. Your working hours will often be without colleagues around you, as the shifts are handled at different times.
• Flexible in relation to working hours (mainly evening and weekend work).
• Detail-oriented and interested in financial crime.
• Strong oral and written communication skills in both Norwegian and English.
• Studying relevant higher education.
• Have a desire to protect our customers against fraud.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 02/02/2025. For more information, you’re welcome to contact Head of Fraud Monitoring NO, Sindre Øvrum Kongerød, sindre.ovrum.kongerod@nordea.no (+47 464 77 774) or Head of Fraud Operations NO, Ann Helen Amundsen, ann.helen.amundsen@nordea.no (+47 936 90 233).

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.