IT Application Support Engineer

We live by our core values to ensure success and deliver exceptional outcomes in the UK green energy sector. As an Application Support Engineer, you'll be integral to fostering our commitment to ‘One Team’ by collaborating with stakeholders across disciplines to troubleshoot and enhance critical systems. Your ability to ‘Think Customer’ will shape innovative approaches to application performance and ensure seamless experiences for our users.

Embracing our ‘Innovate to Accelerate’ value, you'll stay ahead of emerging technologies, proposing forward-thinking solutions that drive efficiency and adaptability in our applications. With a focus on ‘Delivering Great Service’, you'll uphold our reputation for reliability, documenting and addressing technical issues while contributing to system testing, UAT support, and deployment processes.

This role isn't just about maintaining applications—it's about championing our values to redefine service excellence in the green energy landscape.

What skills/experience do I need to be successful? 

• Substantial experience in application support or a related role;
• Strong understanding of the UK energy sector, including familiarity with industry regulations, data flows, and market;
• Proficiency in troubleshooting and supporting enterprise applications (e.g., CRM, billing systems, or similar);
• Experience with SQL for database queries and troubleshooting;
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks;
• Familiarity with service management tools (e.g., Manage Engine, MS DevOps).

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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