Solution Architect - ITOM, ITSM (US or Canada)

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work.  We are hiring for a Solution Architect – ITOM,ITSM who will be responsible for leading the successful delivery of ServiceNow solutions and services. The Solution Architect will be responsible for architecting, leading and designing solutions using leading practices on complex professional services projects.

Your Impact

• Serve as a primary technical point of contact and key interface for ServiceNow ITOM and ITSM project solutions
• Define technical solutions for architecture and design that are aligned with client’s business solutions, within ITOM/CMDB implementations best practices.
• Manage all aspects of ServiceNow based application and systems development, design, coding, debugging, troubleshooting and query optimization
• Contribute, create, and customize ITOM and ITSM ServiceNow applications and solutions
• Presales Demo and Proof of Value for prospective customers.
• Conduct requirements analysis sessions, customer workshops and technical guidance to capture all necessary technical design for the best implementation solution
• Collaborate with Delivery Management on creating a plan that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose product enhancements
• Provide engineers with architectural blueprints/requirements for implementations
• Draft use proposals (SOW), use cases and functional requirements documents
• Provide technical assistance in a pre-sale’s capacity and Proof of Value for prospective clients

Your Experience

• 8-12 years of IT Services and proven business architecture experience
• Minimum 4 years preferred work experience on the ServiceNow platform
• Expert level proficiency with ITOM/CMDB product line including
• Experience with implementing integrations with ServiceNow ITOM and CMDB process (Discovery, Service Mapping, Event Management, CMDB/CSDM, Cloud Management, Orchestration)
• Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Adapts quickly in a fast-paced environment!

Education & Certifications: 

• Bachelor’s degree in Computer Science, Business Administration, and/or equivalent work experience.
• ServiceNow CIS and/or CSA certifications (preferred)

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf