Process Improvement Specialist

Job Title 

Location

Employee Type

Working Hours Per Week

Essential Duties and Responsibilities

include the following.

The responsibilities include identifying and analyzing operational processes, conducting research, making recommendations for optimization, and implementing improvements.

Using statistical analysis software, report on performance metrics, and coordinate with department managers and staff to ensure streamlined operations.

Utilize strong problem-solving skills in enhancing efficiencies and productivity within our department.

• Develops, documents, and coordinates training for the revenue cycle team on CareTend including best billing and collection practices.
• Measures outcomes of quality improvements using metrics and benchmarking criteria
• Documents quality initiatives for regulatory requirements
• Manage the communication, training, and rollout of new solutions to business users
• Acts as primary business analyst on projects, including gathering business requirements, writing specifications, and tracking those specifications through development and implementation
• Independently analyses and proposes improvements to key business processes for efficiency and improvement
• Understand various software and operating systems that can drive greater efficiencies, organization, and documentation of services provided
• Conduct research and benchmarking exercises to identify best practices and new trends.
• Develop and implement improved operational processes and policies.
• Monitor and report on the performance of implemented processes.
• Coordinate with department managers and staff to ensure smooth implementation of new processes.
• Manage process-related change initiatives and address any resistance or concerns.
• Ensure compliance with industry standards and regulations.
• Comply with Company’s Core Values and Core Competencies
• Perform other duties as assigned by supervisor

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of SharePoint and Microsoft Outlook, with proficiency in Excel
• Strong understanding of CareTend and/or CPR+
• Strong problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution
• Ability to work effectively with colleagues as team members and to communicate effectively.
• Self-motivator and able to work independently.
• Working knowledge of basic medical terminology is required.
• Excellent verbal and written communication skills.

Education and/or Experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

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CSI Pharmacy is an Equal Opportunity Employer