Account Manager

Capita One are a longstanding software solution provider to the public sector, specialising in Social Housing, Revenues & Benefits, Education and Digital software applications. We work across the public sector dealing with Local Authorities and Social Landlords with our suite of tailored software solutions that help deliver business critical services across the UK.

The role

As an Account Manager at Capita One, (This role will be employed by MRI Software however the role will work exclusively for the Capita One Brand and business unit. ), you will work with our existing clients to maintain long standing relationships and continue to provide value through our extensive suite of software applications and solutions.  

This role is within our Social Housing Account Management Team who focus solely on managing our existing Local Council and Social Landlord clients in the UK. You will be working with our clients key stakeholders focussing on both strategic as well as operational levels of engagement.

You will form strong relationships with these stakeholders to continue as the key point of contact for each client. You will be expected to work in partnership with our clients to improve their Housing service delivery and align to their strategic objectives. You will play a pivotal role ensuring they are meeting the ever-changing needs of their business through utilising our existing software solutions and services whilst seeking to uncover new sales opportunities to drive revenue and value for the client.

This is a remote based role with the occasional travel to client and internal meetings as well as industry events when required.

Ideal skills, knowledge, and qualifications

• 5+ years of Sales and Account Management experience
• Experience of selling to the UK Public Sector ideally to Councils and or Housing Associations
• Background in selling software and associated services
• Background in selling SaaS and or Cloud based solutions
• An appreciation of the UK Social Housing Sector.
• Ability to negotiate professionally both internally and externally with senior stakeholders
• Actively working towards or obtained an IT / Software industry recognised sales qualification.
• Ability to coordinate and control all aspects of complex sales processes (with an eye for detail)
• Be able to accurately forecast sales revenue and ensure a high degree of accuracy in maintaining pipeline in our internal CRM system (Salesforce).
• Appreciation and knowledge of local government procurement processes, what constitutes compliant procurement and confidence to challenge and steer such procurement activity.
• A good understanding of local government gained by either working in local government or previous experience of successful account management of local authority clients.
• Confidence and product knowledge – clients will be looking to you for guidance, hence you will need to have the confidence to engage at a senior level and demonstrate a good understanding of ICT, government & procurement legislation, as well as software product knowledge.
• Willingness to challenge professionally the status quo within the customer organisation and drive change. Ideally you will become a trusted advisor and part of the client’s decision-making team. Training will be available as will specialist support but a base knowledge in these areas is important as is an aptitude and willingness to learn. 
• Problem-solving – ability to work with your clients challenges both operationally as well as strategic to help identify solutions to resolve them.
• High level knowledge of how different Local Authority systems / technologies can integrate / interface with each other.
• Curiosity – being curious and not afraid to challenge the status quo to help uncover future opportunities.

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.  
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.  
• Invest in our competitive Personal Pension plan and help set you up for your future.  
• Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).   
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
• Income Protection Plans give you the peace of mind you deserve.   
• Further your professional development and growth with our generous Tuition Reimbursement Schemes.  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

Amazing growth takes amazing employees. Are you up to the challenge?