(Junior) Customer Success Manager UK

About simpleshow

simpleshow is the platform for digital products and services based around the medium of explainer videos. Guided by the mission to make modern communication simple and concise, the market leader enables everyone to explain complex topics in a very simple way. The artificial intelligence of the SaaS solution simpleshow video maker supports the user in creating a professional explainer video with just a few clicks. This magic is based on the experience gained from tens of thousands of video and e-learning productions in over 50 languages. Employees in offices in Berlin, Luxembourg, London, Miami and Singapore support major international companies that value simpleshow as a partner for simple explanations.

Wondering how it works? Check out https://videomaker.simpleshow.... for more details.

About this role:

At simpleshow, we’re redefining how people communicate complex ideas through the power of simplicity. As a Customer Success Manager, you’ll play a pivotal role in helping our clients unlock the full potential of our video maker tools while delivering exceptional service that turns customers into lifelong advocates.

This is a fully remote role supporting our UK operations based in London. We’re excited to welcome applicants from anywhere in the United Kingdom who are ready to make an impact!

As a Customer Success Manager, you’ll:

• Build relationships that matter: Become a trusted partner for our clients, guiding them to maximize the value of our tools through expert onboarding, training, and ongoing support.
• Build relationships that matter: Become a trusted partner for our clients, guiding them to maximize the value of our tools through expert onboarding, training, and ongoing support.
• Empower our clients: Transform them into explanation experts by teaching them how to simplify their messages and make the most of our video maker tool.
• Drive success and retention: Keep a pulse on client health, usage data, and satisfaction to retain and grow accounts while delivering creative solutions to meet their needs.
• Be a trusted advisor: Provide hands-on support through calls, video sessions, and webinars while addressing technical or content-related questions with ease.
• Showcase creativity: Assist with video project creation, provide creative writing and visualization expertise, and craft proof-of-concept videos to inspire clients and support sales efforts.
• Champion client success internally: Advocate for your clients by sharing insights with the product team, collaborating with our Creative team, and escalating challenges when needed.

We’re looking for someone with:

• Client-focused experience: You’ve worked in customer-facing roles like account management, customer success, or similar, and you thrive on creating positive client outcomes.
• Sales-oriented mindset: Experience managing account renewals and growing client accounts, with the ability to apply this approach throughout the customer journey.
• A track record of success: Proven experience driving customer satisfaction and enhancing the overall client experience.
• SaaS savvy: Familiarity with software products and experience working in the SaaS industry is a big plus.
• Organizational and tech skills: You’re highly organized, self-motivated, and skilled with Google Workspace, Excel, and CRMs like Salesforce. Bonus points for experience with Customer Success platforms!
• Exceptional communication: Your verbal and written communication skills are top-notch, and you’re known for being a professional, positive team player.

Why Join Us?

We believe in taking care of our team so you can take care of our clients. Here’s how we’ll support you:

• Competitive salary tailored to your experience.
• Generous time off: 28 days of PTO (+1 additional day for each year worked during your first 3 years), plus sick leave when needed.
• Comprehensive training: We’ll equip you with the skills to become an expert explainer, empowering you to use our tools and confidently share their value.
• A supportive environment: Work alongside a passionate team that collaborates to ensure 100% client satisfaction, driving repeat business and enthusiastic referrals
  

Are you ready to innovate, connect, and grow with us? We welcome applicants from all backgrounds, identities, and orientations. At simpleshow, diversity fuels creativity, and we’re committed to fostering an inclusive workplace.

Apply today and start making a difference in the world of video communication!