Project Manager, Customer Portal

About the Team:

We are looking for a proactive and innovative Project Manager to design, launch, and grow our new community platform from scratch. This role offers the opportunity to own the full lifecycle of the platform-strategizing, building, and scaling an online community while fostering authentic connections among members. Your work will directly impact how our customers engage with each other and Axonius.

About the Role:

Platform Strategy & Launch:

• Lead the design, development, and rollout of the Axonius community platform project, collaborating with internal teams and external vendors.
• Define and implement community guidelines, onboarding flows, and user engagement features.
• Build foundational processes for content moderation, user management, and feedback collection.

Community Building & Engagement:

• Attract the first wave of users through campaigns, partnerships, and direct outreach.
• Foster relationships among members by initiating discussions, organizing virtual events, and incentivizing participation.
• Build programs like ambassador initiatives or user recognition features to sustain long-term engagement.

Content Creation & Management:

• Create and curate high-value content to drive discussions, share updates, and amplify user-generated content.
• Collaborate with internal teams to align community initiatives with broader Axonius goals.

Insights & Feedback:

• Act as the primary voice of the community, gathering actionable feedback to improve the Axonius platform and user experience.
• Report on KPIs such as user growth, engagement, and satisfaction, and use insights to refine strategies.

Governance & Safety:

• Ensure the Axonius platform remains a safe, inclusive, and respectful space by enforcing guidelines and implementing necessary tools for moderation.

About You:

• 3+ years of experience in community management projects, including launching or scaling a platform from scratch.
• Proven success in building and growing online communities with measurable outcomes (e.g., increasing user engagement by [specific metrics]).

Skills & Competencies:

• Strong project management skills to oversee end-to-end platform development.
• Exceptional communication and storytelling skills to engage diverse audiences.
• Proficiency with community management tools (e.g., Zendesk, Circle, Discourse) and analytics platforms.
• A data-driven mindset, with the ability to measure and improve Axonius community KPIs.

Mindset:

• Entrepreneurial spirit with a passion for building something new.
• Highly empathetic, fostering a welcoming environment for all members.
• Collaborative and adaptable, thriving in fast-paced, cross-functional teams.

Our culture and benefits:

• Remote-first culture. We have offices in New York, Tel Aviv, Austin, São Paulo, and Washington DC, but the majority of our employees are working from home across the US and internationally. 
• Great people. Our people aren’t just great professionals, they are great people. We are all here to support each other, ready to help and do what’s best for the entire company. 
• A focus on career growth. We love seeing our people grow into new roles and work hard to ensure everyone sees and can realize a long term career path here at Axonius. We offer ongoing growth opportunities, including mentorship programs, a learning and development stipend, and company-wide courses..
• Next level benefits. 100% coverage of 2 different tiers of employee healthcare premiums. Dental, vision, and 401k match.
• Top-notch family leave options. 17 weeks of parental leave for primary caregivers and 8 weeks for secondary caregivers. Additional time off for important life events like marriage, birth of a grandchild, and more!
• We give back. Corporate social responsibility partnerships, employee giving opportunities , and volunteer time off.
• Competitive compensation. Market rate salaries, bonuses, or commissions. Stock options for all full time employees with equity refresh opportunities. 
• DEI focused. Highly supported Employee Resource Groups (ERG). Executive-level diversity and inclusion goals. Training, events, and mentorship options.

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