Key Account Representative

Job Title: Key Account Representative

Reports to: Brand Manager

Location: Broomfield, CO Remote
 

The Role

The Key Account Representative is a compassionate solution finder with excellent listening skills. The Key Account Representative will support the customer experience department by delivering an elevated customer service experience and ensuring accurate and timely order placement, management and shipment from start to finish while maintaining a specific territory of key accounts.  A strong candidate for this role is able to maintain a positive outlook while providing quick resolutions to meet customers’ needs.

Your Impact

The primary functions of this role, include but are not limited to:

• Answer inbound calls from dealers, sales representatives and in-house departments in order to assist and research various questions in a timely manner
• Process orders, returns, modifications, credit memos and debit memos for dealers and sales representatives
• Maintain the order books for accounts in a predefined territory of key accounts for specific brand(s) – HOKA ONE ONE, Teva, Sanuk, Koolaburra and UGG
• Provide regular reporting to sales teams with order book status and ensure EDI orders upload properly
• Communicate effectively with various in-house departments to ensure accuracy and timeliness with wholesale orders and shipments
• Coordinate with vendor compliance manager on key accounts while partnering with levelers and reservation specialists to maintain orders and reservations
• Build customer relationships - earn their loyalty and trust by being kind and helpful
• Adhering to department policies regarding wholesale orders processes

Who You Are

• Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time
• Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns
• An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand 
• Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment
• Organized and able to perform multiple tasks and adjust quickly in short time frames with limited supervision
• Comfortable and flexible with changing priorities
• Able to promote strong work ethics – punctual, reliable and responsible
• Highly motivated, a team player and a motivated self-starter
   

We’d love to hear from people with

• 4-6 years of project coordination and customer contact handling utilizing both written and verbal communication preferred
• Bachelor’s degree preferred
• Proficiency with technology and its function as a resource for solving problems
• Proficiency in Microsoft Applications

What We'll Give You –

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

Denver, CO - $25/hr

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Denver, CO Call Center. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.