Virtual Counselor, Psychological Health and Wellbeing

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

This role is responsible for delivering virtual counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space as well as liaising directly with the internal stakeholders. This role will also work closely with our delivery team and client.

Strategy: 

• Drive initiatives developed by the site lead.
• Evaluate program effectiveness and analyze data and share the insights with the Wellness Lead.
• Driving Continuous Improvement Initiatives  

Employee care: 

• Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead. 
• Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies.
• Conduct 1:1 counseling session to guide and coach the employees. 
• Monitor employees’ progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.  
• Manage critical cases and ensure appropriate escalation procedures are followed.
• Tracking all data and share the insights with Wellness Lead

In Group Workshops/Sessions 

• Design virtual activity-based, customized workshops based on the particular nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.   
• Address common observations/issues and share it with Site Lead.
• Create report on health outcomes of employees.

Reporting & Communications: 

• Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concerns.
• Create communications to agents.
• Oversee dashboards and reports creation.
• Managing personal confidential records and reports on dashboards.

Key skills & knowledge:

• Minimum 2-3 years of experience in the wellness or psychotherapy field
• Additional certifications in a range of therapies would be beneficial (CBT, ACT, DBT, MBSR, etc)
• Have completed the continuous professional development necessary to maintain good standing within their professional society/body.
• Have experience managing client accounts and wellness programs.
• Excellent communication skills 
• Empathic and engaging work style works well with teams and individuals.
• Able to build trust and rapport with clients and colleagues.
• Takes a thoughtful and proactive approach to employee wellbeing initiatives.
• Client account management exposure
• Content Moderation experience 
• Native-level Turkish and at least B2-level Eng

Educational Qualification:

Must hold a current license to practice or be educated to master’s degree (MA/ MBA / MSc / MPhil Psychology) in any of the following areas:

• Clinical, Counselling or Health Psychology
• Industrial or Organizational Psychology
• Therapeutic Counselling
• Psychotherapy
• Clinical Social work

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.