Position Title: Virtual Assistant – Technical Customer Service Expert
Work Set-up: Work from Home/Work from Office
Salary: Php 30,000.00 – Php 45,000.00
Schedule: Monday – Friday, 9:00 AM – 5:30 PM NYC, US Time or 10:00 PM – 6:30 AM PH Time
Holidays: New York, US Holidays
Join us as we help you become more competitive in the global talent pool! With our client's 3E's (Experience, Expertise, and Exceptional Results), they have established a reputation to be a reliable and trusted partner for companies looking to streamline their operations, improve their bottom line, and lead them to success.
We are seeking highly skilled and motivated Virtual Assistant to join our team. As a key member of our customer service department, you will serve as a technical expert providing exceptional support to our clients.
JOB DESCRIPTION FOR A VIRTUAL ASSISTANT – TECHNICAL CUSTOMER SERVICE EXPERT
Responsibilities as a Virtual Assistant – Technical Customer Service Expert:
• Provide expert-level customer support via email, chat, and other communication channels.
• Troubleshoot and resolve technical issues quickly and professionally, ensuring minimal disruption to clients.
• Walk customers through technical solutions, making sure they understand each step of the process.
• Maintain in-depth knowledge of the company’s products and services to address customer inquiries and issues effectively.
• Offer customer-centric solutions to resolve technical problems with a focus on enhancing the overall customer experience.
• Collaborate closely with other departments to ensure customer satisfaction and proper issue resolution.
• Document and track customer interactions, technical issues, and resolutions for continuous improvement.
Qualifications as a Virtual Assistant – Technical Customer Service Expert:
• Previous Sales experience is required.
• Strong technical aptitude and problem-solving skills, with the ability to troubleshoot and resolve issues efficiently.
• Previous experience in customer service or technical support role is preferred.
• Exceptional written and verbal communication skills.
• Ability to work independently and manage time effectively in a virtual work environment.
• High attention to detail and a commitment to always providing excellent service.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• Free pre-employment Medical Assessment (T&C apply)
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
This is a remote position.
Salary: PHP 30K - 45K
