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Weekend Technical Support Engineer (shift work)

fully flexible
Remote: 
Full Remote
Contract: 
Freelance
Work from: 
Malta

Offer summary

Qualifications:

Experience in customer or technical support., Familiarity with help desk software is a plus., Fluency in English is essential., None.

Key responsabilities:

  • Provide customer service on weekends.
  • Analyze and troubleshoot product malfunctions.

Booming Games logo
Booming Games Scaleup https://booming-games.com/
51 - 200 Employees
About Booming Games
We deliver high-end, next-level gaming to the slots market. Offering an established portfolio that encompasses uniquely themed games, innovative features and volatilities to satisfy every spectrum of the player market. We utilise the knowledge of seasoned experts, who apply their years of expertise in the industry to craft games to the highest of standards, harnessing proven formulas for success, combined with the latest developments in the gaming industry. From uniquely novel configurations and interfaces, to highly entertaining themes and characters, our ever-growing catalogue consists of over 150 games, all of which are crafted to be fun, engaging, and will keep your players coming back for more. Find out more at booming-games.com All followers must be 18+. Begambleaware.org - Gamble Responsibly.
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Job description

About the role
We are looking for enthusiastic Weekend Technical Support Specialists to provide exceptional customer service and technical support during weekends. This role is perfect for students or those seeking flexible, part-time work. You'll work shifts to ensure 24-hour coverage over the weekend, helping our clients resolve technical issues efficiently and effectively.
Responsibilities
  • Deliver outstanding customer service to clients on weekends, covering 24/7 shifts via Skype, JIRA Service Desk, and email.
  • Ensure adherence to strict SLAs for response and resolution times.
  • Log customer inquiries and escalate issues to appropriate teams when necessary.
  • Analyze and troubleshoot product malfunctions, providing clear guidance to users.
  • Identify customer needs and offer assistance with specific product features.
  • Follow up with customers to confirm resolution of their technical issues.
  • Collect and relay customer feedback to internal stakeholders for continuous improvement.
Requirements

  • Previous experience in a customer support or technical support role is advantageous.
  • Familiarity with help desk software and remote support tools is a plus.
  • Fluency in English is essential; additional languages are a bonus.
  • Strong communication and problem-solving skills.
  • Ability to remain patient and professional, especially when handling complex or challenging cases.
  • Flexibility to work weekend shifts, including night hours, as part of a rotating schedule.
Good to know
  • This is a weekend job, fully remote, freelance/independent contractor position, ideal for students
  • Please make sure to submit your CV English in order to be considered
Why Work for Booming Games
Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!
Our perks
  • We’re a 100% remote-first company, offering a best-in-class remote experience
  • Competitive package
  • Dog-friendly offices in Berlin and Malta
  • Family-friendly policies
  • Career growth opportunities
  • Zestful working environment
  • Knowledge sharing opportunities
  • Dynamic culture surrounded by industry experts
  • Company social events for team bonding
Contact
HR Team
Apply for this job
About us

BOOMING GAMES has evolved from a shared vision into a leading slot provider, delivering exhilarating mobile and web-based games. Our drive for innovation shapes an extraordinary gaming experience featuring top-notch gameplay, stunning graphics, and a steadfast commitment to fair and responsible gaming. Join us on this thrilling adventure, where each game we create is not just a product but a captivating journey blending cutting-edge technology with boundless excitement.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportHelp Desk SupportRemote Technical SupportCustomer SupportSpeech FluencyDual Language

Other Skills

  • Professionalism
  • Patience
  • Communication
  • Problem Solving
Are you interested?

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