Associate Sales Representative (Renewals)

Job Title:

Associate Sales Representative (Renewals)

Job Description

The Associate Sales Representative (Renewals) is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You will: 

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities 
• Provide accurate weekly/ monthly/ quarterly sales forecast 
• Mastery of product knowledge and technical understanding of services to assess client requirements 
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage 
• Manage external competitive pressures and handle objections to retain customers or win new customers 
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound 
• Work with your team and management to provide a professional experience during all interactions with customers and prospects 
• Maintain the customer management system (CRM) to ensure all relevant data is captured 
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts 
• Work with a team and report directly to a Sales Manager 

You have: 

• 1+ years of experience working in a customer service or sales capacity 
• Highschool diploma, mandatory 
• Experience working with Salesforce.com or similar CRM 
• Minimum B2 English level 
• Prior success in achievement of personal and team sales quota/goals 
• Experience in high-volume calling 
• Experience learning new technology and data 
• Problem solving skills 
• Excellent knowledge of MS Office programs 
• Experience or willingness to work from home 

Location:

CRI Work-at-Home

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

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