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Customer Success Associate - RTSM

extra holidays - extra parental leave - work from anywhere - fully flexible

Remote:

Full Remote

Contract:

Full time

Salary:

45 - 80K yearly

Experience:

Mid-level (2-5 years)

Work from:

Massachusetts (USA), United States

Offer summary

Qualifications:

2-year degree or equivalent experience, 1+ year in customer service role, Superior organizational skills, Working knowledge of Microsoft Office.

Key responsabilities:

Provide timely customer support via phone or email
Process customer support requests according to policies

Veeva Systems Computer Software / SaaS SME http://www.veeva.com

5001 - 10000 Employees

See all jobs

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt position. Normal work hours are Monday through Friday, 8:00 AM to 5:00 PM. Occasional Tier 2 support during evenings or weekends may be required as job duties demand.

What You'll Do

Provide timely and accurate information in response to incoming customer support requests via phone or email

Process customer support requests (inquires and change requests) according to established department policies and procedures

Works closely with the operations team to resolve customer support requests

Provide timely feedback to the operations team regarding service issues or customer concerns

Partner with the operations and business development team to meet and exceed expectations for custom support

Acquire new knowledge and enhance your skills

Requirements

2+ years degree or equivalent experience

1+ year of experience in a customer service role

Superior organizational and communication skills

Working knowledge of Microsoft Office

Comfortable adapting to new technology and working independently

Nice to Have

Google Docs/Gmail

Perks & Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Compensation

Base pay: $45,000 - $80,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.