Human Centered Design & User Experience Designer

Human Centered Design & User Experience Designer

Company Summary

Index Analytics, LLC, is a rapidly growing Baltimore-based small business providing health related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff’s experience through career development and educational opportunities. 
The Human Centered Design and User Experience Designer will be a core member of the Index Analytics HCD Team and work closely with program team members and leadership to define and drive a strategic UX Research and Design vision across programs, projects, and the organization. The ideal candidate is a strong strategic thinker who will help champion and advocate for User Experience Design and Research best practices, using various, mixed qualitative and quantitative methods to drive HCD initiatives and deliver meaningful, actionable insights to team members and stakeholders. It is expected that the candidate is motivated to contribute as well as learn and grow, able to collaborate with Experience Design practice leaders and other program team members (visual designers, content strategists, engineers, etc.) while adopting a One-Team product mentality to deliver effective, efficient, and satisfying customer experiences.

Responsibilities & Capabilities

• Work closely with team members and program leadership to drive best in class user experience for our products and services, ensuring consistency in quality and outcomes.
• Demonstrate empathy and how to consistently use it to achieve truthful and thoughtful hypotheses and problem statements that lead to actionable insights.
• Understand how to manage client and team expectations while driving work in a fast-paced, agile environment.
• Effectively and confidently communicate research results and design decisions to team members and stakeholders.
• Understand how to define, analyze and leverage metrics to demonstrate performance and discovery opportunities for enhancements and continuous improvements.
• Work with HCD and UX leadership to plan, inform and communicate, and conduct research activities from stakeholder and user interviews, contextual inquiry, to useability studies.
• Develop and communicate strategies for research and design practices within the constraints of program parameters, such as tech debt and business decisions, while aligning stakeholders to your vision for success.
• Work with HCD and UX leadership to construct lean but meaningful user flows, journey maps, personas, service blueprints, and other outputs as necessary to execute on solutions.
• Ingest insights and data to develop mature (not novel) experience solutions, producing low fidelity wireframes to high fidelity prototypes.
• Work collaboratively with product owners, business owners, stakeholders, business analysts, and developers to deliver solutions based on a collective team vision.
• Assist in the creation of HCD and UX team documentation, ways of working, and processes.
• Leverage Design Systems and provide guidance and feedback to designers and engineers to ensure consistency and cohesion across our product portfolio.
• Build a deep and compelling understanding of the stakeholders’ product and service, including business drivers, their structure, and their culture, ensuring you close any gaps in communication while helping to execute on their vision and roadmap.
• Plan and facilitate design thinking sessions, such as brainstorming and ideation sessions, and focus groups.
• Demonstrate confidence and flexibility when challenged while capable of advocating appropriately for data driven choices.
• Demonstrate large scale systems design thinking, capable of understanding the holistic impacts of decisions and choices prior to execution of solutions.
   

Qualifications

• US citizen or Authorized to Work in the US and have lived in the US for 3 of the last 5 years. Must be able to obtain Public Trust Clearance. 
• 4-year college degree or equivalent experience.
• 5+ years of relevant HCD UX experience conducting applied research using a variety of methods within a variety of settings, such as formative and generative research techniques.
• Proven experience leading UX design initiatives, assistant managing small to medium sized teams in developing of complex systems or workflows for technical use.
• Place users and stakeholders at the center of your work while maintaining integrity, a positive attitude, compassion, and empathy.
• Behave as a constructive, positive, and compelling storyteller without biases or ego while working collaboratively within a group of diverse individuals.
• Access to reliable internet while working remotely in an efficient and productive manner, maintaining a high level of consistent outputs.
• Remote with a chance of travel (up to 25%)
• Strong understanding of agile best practices (Bonus points for SAFe experience or training).
• Knowledgeable about tools is preferred: Miro, Mural, Figma/FigJam, Jira, Confluence, MS Office products. But, being so intelligent that you can be tool agnostic is equally as awesome.
• BONUS POINTS FOR: Healthcare, Pharmaceutical, or Life Sciences industry experience; advanced degree in social sciences, human factors, design, or a related field.

The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Attention Candidates

We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com