Our client is a dynamic and rapidly growing company, a global leader in the customer experience industry. We are looking for a talented and proactive Customer Support Representative with knowledge of the German language to join our team and make a significant contribution to our business success.
Our client is a BPO company, with over 170,000 people working across the globe, securely connecting brands with their customers 9 million times daily in +60 languages.
Responsibilities:
• Responds to customer inquiries in an efficient and professional manner within a given timeframe;
• Logs all calls accurately and in line with procedures;
• Develops and maintains a complete technical and procedural knowledge of client’s products and services;
• Deals with all correspondence as requested/required;
• Complies with company policies, regulations, processes and work instructions;
• Performs all assigned task by his/her supervisors within the requested timeframe and account boundaries;
• Identifies potential sales leads and transfers to sales team where applicable and according to guidelines/processes;
Requirements:
• Excellent communication skills.
• Good organizational skills.
• Ability to work under pressure in order to achieve targets.
• Ability to multi-task whilst speaking with the customer.
The Ridge
Commonwealth Bank
The Ridge
the LEGO Group
EGYM
